Solutions and Design Lead

Overview

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is global, service-oriented, and cross-jurisdictional. With our clients at the heart of everything we do, we are represented by over circa 13,000 employees across 112 offices worldwide. We focus on empowering and developing our people, and we encourage teams to turn big ideas into industry-changing realities.

For our business, for clients, and for you, Apex NZ seeks a Solutions and Design Lead based in Auckland.

Responsibilities

• Lead the Business Solutions team and support the personal and professional development of team members, creating an inclusive and high-performing group of subject matter experts in investment analysis, reporting, process improvement, and systems.
• Set and monitor team KPIs; manage staff development through regular one-on-ones and identify training needs.
• Ensure service delivery standards for the reconciliation division are met.
• Champion Apex values and contribute to a positive work culture that attracts and retains high-calibre employees.
• Respond to client questions related to reporting, explain the basis of calculations (including portfolio performance reporting, technical trading activity queries, and related support).
• Identify common client queries and provide input on system or collateral development to help clients use the systems across Fund Administration and Wealth Administration.
• Collaborate with Business Analysts and Software Developers to determine deliverables; ensure specifications are technically accurate and produce meaningful client results.
• Provide strategic advice around investment platform architecture to efficiently deliver required functionality.
• Coordinate with internal stakeholders across New Zealand and global contacts to address client needs, operational issues, and opportunities with effective resolution.
• Support spreadsheets, VBA macros, and other systems relied upon by the business for BAU processes.
• Build and maintain networks and relationships within the industry.
• Contribute to onboarding and transition projects across Apex NZ’s client base, with a focus on automation opportunities.

Skills Required

What you will get in return

Additional information

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic status, responsibilities for dependants, or disability. Hiring decisions are based on skills, qualifications and experience.

We measure our success not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please see the Apex CSR page at apexgroup.com / corporate-social-responsibility /

Personal data provided by job applicants will be used for recruitment purposes only and will be treated strictly confidential. Such data may be accessed by Apex stakeholders within or outside the country for consideration of the job application, and application constitutes consent for its use in recruitment.

Disclaimer : Unsolicited CVs sent to Apex by recruitment agencies will not be accepted. Apex operates a direct sourcing model and will engage directly with exclusive recruitment partners when agency assistance is required.

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