Customer Care Team Leader - Service

Customer Care Team Leader - Service page is loaded## Customer Care Team Leader - Servicelocations : Auckland, New Zealandtime type : Full timeposted on : Posted Todayjob requisition id : JR

• About nib | Ko Wai M
• atou
• Free health, life, income protection insurance + discounts for family
• Join a supportive and dedicated team where you can develop and enhance your career
• Hybrid work environment, on average 2 days / week in office after training
• An exceptionally generous leave policy including 22 days annual leave, cultural leave, 18 weeks fully paid parental leave for all parents
• Fitness incentives
• Short term incentive programmesHere at nib, we pride ourselves on our innovative and passionate approach in offering Kiwis affordable, world-class health and life insurance.We believe in "challenging the status quo" - we admire the diversity of thought and seek out people with an intrinsic need to make the world a better place.

Health and wellbeing go hand in hand with our 'future state' strategy.

Your team in Auckland may be made up of customer care consultants, customer care administrators, health support consultants and member lifecycle specialists.You will drive operational excellence, foster a culture of continuous improvement, and ensure your team is equipped to provide consistent, high-quality support across all contact channels.

Your ability to coach, motivate and manage performance will be key to driving team success.Your background may include insurance, financial services, contact centre or telecommunications as you will be leading a diverse team of up to 12, working in a variety of roles.

You will also have :

We embrace an inclusive working environment.

We make a commitment to come together with purpose and are excited to share moments that matter with one another.

Our Hubs are purpose built to support focused work, connection, and collaboration with peers.We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace.

At nib, we're committed to creating a flexible working environment where you're free to be you.All your information will be kept confidential according to EEO guidelines.

Successful applicants will be required to complete a background check (including criminal history check) prior to commencement of employment

We also provide health insurance to more than 190,000 international students and workers in Australia.In addition, we are Australia's third largest travel insurer and global distributor of travel insurance through our business nib Travel, providing financial protection and assurance to travellers wherever they are in the world

We are a trusted partner in helping our members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

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