Team Leader - Claims Lump Sum

At Fidelity Life,we'vebeen safeguarding the way of life for New Zealanders for over 50 years.

As a proudly New Zealand-owned life insurer,we'redeeply committed to our people, our customers, and our country's future.We'reon a mission to make a meaningful difference in the lives of Kiwis—andwe'relooking for a passionate and experienced leader to help us do just that.

Role Overview

As our new Team Leader – Lump Sum Claims,you'lllead a high-performing team of Claims professionals, guiding them to deliver exceptional service and empathetic support to our customers and advisers.You'llplay a key role in ensuring our claims promise is upheld and in line with our Good Customer Principles and regulatory obligations.

This is a fantastic opportunity to step into a leadership role where your people skills, insurance knowledge, and strategic mindset will make a real impact.

Job Description

Key Responsibilities

Leadership & Development

Inspire, coach, and empower your team to reach their full potential

Drive performance to meet strategic goals and service level agreements

Foster a culture of collaboration, accountability, and continuous improvement

Claims Management

Oversee the assessment and management of Lump Sum claims

Ensuretimely,accurate, and empathetic communication with customers and advisers

Manage team workflows and priorities, especially during periods of leave or high volume

Operational Excellence

Align processes with ourclaimsstrategy and customer experience goals

Identifyand implement improvements to enhance efficiency and service delivery

Authorise assessments within delegated authority levels

Desired Skills and Experience

WhatWe'reLooking For

Tertiary qualification in Business, Finance, or Insurance preferred

2+ years in the insurance industry, ideally within a claims environment

Experience working with third-party providers such as lawyers, medical experts, and regulators

Leadership or coaching training is a plus

Excellent time management and multitasking abilities

Why JoinUs?

We'remore than just a life insurer—we'rea purpose-driven business that puts people first.

We offer :

Flexible hybrid working

Life, Trauma and South Cross Health Insurance Benefits

Opportunities for professional growth

A purpose-driven culture where you can truly make a difference

Apply Now :

Pleaseapply nowwith yourresume and a cover letter detailing your experience and why you would be a great fit for our team,and we will be in touch soon.

Fidelity Life is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Recruitment agencies :

Please be aware that we haveestablishedpartnerships with a small number of preferred suppliers and will not engage with unsolicited communication from agencies outside of this pool.

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