System Administrator, Services

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Workplace Type : Onsite

Business Unit : SIG

Responsibilities

OBJECTIVES / MAIN ACTIVITES

Customer :

Monitor and manage all of Hexagon components of CAD systems including CAD, Mobile Responder

Maintain system availability in a 24-hour, 7 days per week environment in line with contractual requirements

Maintain the integrity of the CAD System's data

Ensure that software consistency is maintained throughout all supported environments

Ensure that new products and new versions of existing products are tested and certified prior to introduction into the production environments

In conjunction with Management, monitor the ongoing performance of all third-party maintenance providers to ensure contract commitments are met to the required standard

Develop appropriate skills to enable the provision of preventative and remedial maintenance of all supported system components

Develop and maintain working relationships within Hexagon and Hexagon's customers with relevant management and staff

Liaise with Hexagon technical resources on resolution of system and software issues

Proactively implement changes, patches and other configuration changes to applications and OS etc.

Maintain system administration, system configuration, process, procedural and task documentation Support

Provide a point of contact for remedial and preventative maintenance services for all supported environments

Provide technical support for production environments; including operating system, application software

Provide technical support for installation and configuration of Hexagon products

Identify, diagnose, and resolve technical issues

Maintain a high level of customer awareness and familiarisation with customer workflows and requirements

Participate in project work as required

Participate in managing system monitoring protocols, support documentation standards, software configuration, and change control as directed by the Support Team Lead

Hexagon offers 24 Hour, 7 Days a week service.

You will be required to participate in a 24 Hour on-call roster, and this will involve some after-hours duties

As directed by the Support Team Lead on "as required basis" act as technical escalation point for the field support team

Maintenance :

Monitor and manage virtual server host performance

Monitor and manage all aspects of device and database usage

Implement configuration changes to improve performance and stability of the production environments

Identify recurring issues and implement required actions to correct issues

Proactively implement changes, patches, and other configuration changes

Maintain all supported Windows Server and Desktop systems

People :

Act as a key contributor to the team of Systems Administrators using your extensive experience, technical credibility, and ability to provide support to team members

Act as escalation point for System Administrator to maintain our local server and network infrastructure for our customers

Develop documentation for setup and configuration to promote the transfer of knowledge

Regular meetings with stakeholders to understand support requirements and issues

Triage and resolve environmental issues

Education / Qualifications

At least 3 years' experience in a similar role managing Windows Server, Active Directory, Group Policy, and Networking

Understanding of Network Fundamentals including Network Protocols (TCP / IP; DHCP; DNS); Firewalls; basic command-line' network connectivity; troubleshooting

Experience working in a Managed Service Provider (MSP) environment

Hands on experience and knowledge of IT hardware and software deployment

High level of independence and strong customer service focus

Demonstrated organisational skills to keep track of all tasks as the role requires multi tasking

Exposure to Microsoft SQL or Oracle would be advantageous

Knowledge of PowerShell or other scripting language also beneficial

POSITION SPECIFIC COMPETENCIES :

Must be flexible and available for the 24 X 7 on-call support roster

You must pass the required police and customer vetting requirements

LI-VBP1 #SIG2025

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies.

We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Hexagon's Safety, Infrastructure and Geospatial (SIG) division provides mission-critical and business-critical solutions to governments and service providers for smarter and safer communities, better public services, more reliable infrastructure, and improved resilience of vital services through patented leading location intelligence technology.

Hexagon (Nasdaq Stockholm : HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR.

Learn more at hexagon.com and follow us @HexagonAB.

Everyone is welcome

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business.

Everyone is welcome—as an inclusive workplace, we do not discriminate.

In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself.

You are valued here.

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