Front Office Supervisor Front Office

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Queenstown Shores Resort  are looking for a full time  Front Office Supervisor who brings proven front office experience, leadership qualities, and a passion for delivering exceptional guest experiences to join the team.

About the Role :

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
• Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
• Manage guest arrivals and departures efficiently, ensuring a seamless check-in / check-out experience.
• Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Shift details :

Qualifications

To be successful in this role, you will possess the following qualifications and attributes :

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance :

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.