Sales Consultant - Whakatipu Visitor Centres (Mandarin speaker)

Sales Consultant - Whakatipu Visitor Centres (Mandarin speaker)

Are you a confident communicator fluent in both English and Mandarin? Do you thrive in a fast-paced, guest-focused environment? We're looking for a dynamic Sales Consultant to join our Queenstown Visitor Centre team and help connect our guests with unforgettable RealNZ experiences.

As a key member of our front‑line team, you'll use your bilingual skills to engage with a diverse range of visitors, particularly our Mandarin‑speaking guests, ensuring they feel welcomed, informed, and inspired to explore the best of what we offer.

In this role, you'll engage with guests in both English and Mandarin to understand their needs and recommend the ideal RealNZ experiences and accommodation options. You'll confidently manage reservations, ensuring every detail is accurate and seamless. With your passion and expert knowledge, you'll maximise sales opportunities by promoting our "must‑do" experiences. You'll also support daily operations by coordinating passenger manifests, ticketing, and itineraries for our Coach, TSS Earnslaw, and Rafting experiences. Above all, you'll deliver exceptional customer service, responding to general enquiries and sharing valuable local insights to enhance each guest's journey.

What We're Looking For

• Fluency in both English and Mandarin (spoken and written) is essential.
• Minimum 2 years proven sales / customer service experience.
• A confident, engaging communicator with a positive, can‑do attitude.
• Strong knowledge of Queenstown and Fiordland regions is a plus.
• Experience using reservation systems.
• Must be eligible to work in New Zealand.

What do you get out of this?

Additional Details

When's the best time to join the Real whānau? Now's good. At RealNZ, we're committed to Equity, Diversity, and Inclusion. Guided by our values of Pono (Keep it real) and He waka eke noa (We're all in this together), we embrace and celebrate the unique perspectives and experiences that make our team stronger. Everyone is welcome here.

How To Apply

Click Apply now to be taken to our careers page. Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications.

Job Details Company RealNZ. Reference #41295. Posted on 11 Nov 2025. Closes on 25 Nov 2025 17 : 00. Location(s) : Queenstown. Expertise : Sales, Contact Centre, Customer Service, Reservations. Job level(s) : Entry / graduate, Experienced. Work type(s) : Permanent – Full Time.

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