Food And Beverage / Room Service Attendant

Food and Beverage / Room Service Attendant

Part-time

Job-Category : Food & Beverage

Job Type : Permanent

Job Schedule : Part-Time

As a pioneer in hospitality, Accor Group offers a diverse portfolio and a shared commitment to innovation and service excellence.

Role overview : The Pullman Food & Beverage / Room Service Attendant supports the Culinary team's guest experience by delivering attentive, knowledgeable, and proactive service in-room and in-venue.

You will set up, serve, clear tables, and deliver in-room dining, while ensuring guest privacy and safety.

You will promote Accor's loyalty programs in a welcoming, engaging way and manage multiple priorities with calm under pressure.

Key responsibilities :

Create a seamless dining experience by setting up, serving, clearing tables, and delivering in-room dining

Ensure room service trays and trolleys are delivered and collected promptly, while respectfully maintaining guest privacy

Bring the menu to life for guests, offering recommendations and supporting those with special dietary needs

Use product knowledge to create memorable guest experiences and maximise sales opportunities through upselling

Work closely with other departments to ensure exceptional service and a consistently high guest experience

Introduce guests to the benefits of Accor's loyalty programs in a warm and engaging way

Keep work areas spotless and safe, upholding food safety standards

Qualifications :

Must have passion for quality, presentation and delivering outstanding customer service

Great communication skills & presentation and confidence to engage with guests

Strong command of English, both written and verbal

Able to work independently and in a team

Ability to work well under pressure, think on your feet and make quick decisions

Available to work on a rotating roster over 7 days if required, including weekends, public holidays, mornings and night shifts

Proven experience in hospitality, food and beverage service, or room service is preferred

Our People & Culture

We hire for personality, train for skill.

A personality that reflects our brand character and embodies the progressive, inclusive, optimistic, and multi-hyphen spirit of our muse.

We seek opportunities

We connect with meaning

We make a positive impact

We also believe in rewarding achievements with a range of employee benefits and programs, e.g. loyalty card discounts on hotel stays, food & beverage rates, spa treatments worldwide; daily staff meals; ongoing reward and recognition; opportunities for development and worldwide career progression within Accor.

Our commitment to Diversity & Inclusion :

We are an inclusive company and aim to attract, recruit and promote diverse talent.

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