Food And Beverage Attendant

Job Description - Food and Beverage Attendant (HOT0C239)

Job Description

Food and Beverage Attendant (Job Number : HOT0C239)

Work Locations

Hilton Auckland Hotel Princes Wharf 147 Quay Street Auckland

A Food and Beverage Attendant affects every Guest experience with our restaurants, bars, room service, banquets, and in-hotel cafes.

We always deliver an experience that will exceed our Guests' food, beverage, and culinary expectations.

What will I be doing?

As a Food and Beverage Attendant, you will be responsible for upholding the highest quality standards for the food and beverage operations inside our restaurants, bars, banquets facilities, in-hotel cafes, and for fulfilling room service requests.

You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks :

Receive orders and serve customer requests completely in a timely manner, including but not limited to serving as a barista or cocktail attendant / bartender, if required

Understand menu content, any menu changes, and promotional activities

Keep your service area clean, tidy, and well-prepared

Efficiently manage the proper settlement of all customer accounts

Answer Guest queries in a polite and helpful manner

What are we looking for?

Food and Beverage Attendants serving Hilton brands are always working on behalf of our Guests and together with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

Friendly, positive, energetic disposition

Committed to delivering exceptional guest service

Motivated to learn new skills and techniques

Smart and tidy, in appearance

Positive and willing to participate on a team and work with a winning attitude

Excellent communication skills in the local language

Flexible, reliable, and responsive to a range of work situations

Prepared to manage a variety of customer types, inquiries, and complaints

Knowledge of alcoholic beverages and mixing of drinks

Previous food hygiene experience

Electronic ordering system experience

Cash handling experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.

Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

#J-

• Ljbffr