Room Attendant

Job Details

Job Description - Room Attendant (HOT0BRNU)

Location : Hilton Auckland Hotel Princes Wharf 147 Quay Street Auckland 1010

Overview

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer travellers who stay with us every year a welcome they will never forget. The Room Attendant cleans assigned guestrooms and keeps related room floors clean at all times during a shift, assisting guests with any questions they may have.

What will I be doing?

• Complete and ensure all work done in assigned areas is to the highest cleanliness standards and in adherence to Hilton policies and procedures.
• Ensure that guests' privacies are protected during service.
• Offer all possible assistance to guests and respond to guests’ requests.
• Clean and replenish supplies for guestrooms according to standards and procedures.
• Perform turndown service when required.
• Ensure master keys are kept secure at all times.
• Keep trolleys neat and adequately supplied.
• Maintain all equipment in good working condition.
• Keep linen room neat and in good order.
• Report any loss or damage of linen, furniture, fixture or equipment and maintenance deficiencies to the Floor Supervisor.
• Be courteous and professional at all times, delivering high quality service to guests.
• Maintain good working relationships with team members and all other departments.
• Report maintenance issues promptly to the Engineering team.
• Ensure compliance of lost and found procedures.
• Take appropriate action to resolve guests’ complaints.
• Promote the hotel and Hilton products and services.
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Adhere to the hotel’s policies and procedures, Hilton code of business conduct, and the hotel’s team member handbook.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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