Shuttle Driver & Customer Service / Shotover Jet

Overview

Location : Queenstown / Glenorchy / Southern Lakes

Employment Type : Fixed Term, Full-Time (6 months parental leave cover) - Start early September

Join Shotover Jet & Dart River Adventures - part of Ngai Tahu Tourism

About The Role

Are you passionate about delivering unforgettable experiences and love being out on the road?

We're looking for a Shuttle Driver & Customer Service Representative (Ratoka Kiritaki) to join our high-energy team at Shotover Jet and Dart River Adventures on a 6-month fixed-term contract to cover parental leave.

In this dynamic role, you'll be responsible for safely transporting manuhiri (visitors) between Queenstown and surrounding locations, while delivering exceptional customer service every step of the way.

You'll be the face of our experience - welcoming, entertaining, and supporting manuhiri throughout their journey.

This is more than just a driving role - you'll also assist with reservations, retail, beach operations, and cultural engagement, all while upholding our values of manaakitanga and whanaungatanga.

What You'll Be Doing

Safely drive shuttles and provide a fun, engaging journey for manuhiri

Deliver outstanding customer service and support across all touchpoints

Assist with reservations, retail sales, and operational tasks

Maintain vehicle cleanliness, safety checks, and accurate logbooks

Embrace and promote Ngai Tahu values and te reo Maori

Support beach operations including guest preparation and VHF radio use

Contribute to a positive, culturally rich, and safety-focused team environment

What You'll Bring

A valid Class 2 licence and / or P Endorsement (desirable)

Experience in customer service and administration

Confidence driving manual vehicles

A genuine, friendly personality and love for working with people

Good physical fitness and comfort working outdoors

Willingness to learn te reo Maori and embrace Ngai Tahu values

Strong attention to detail and a proactive, can-do attitude

Why Join Us?

At Ngai Tahu Tourism, We're Proud To Connect People To Our Place, Our Culture, And Our People.

You'll Be Part Of a Passionate Team Delivering World-class Experiences While Contributing To The Future Of Our Iwi

"Mo tatou, a, mo ka uri a muri ake nei - for us and our children after us."

Ready to Apply?

If you're ready to hit the road and be part of something meaningful, apply now and bring your energy, manaakitanga, and love for adventure to our team.

Ngai Tahu Tourism is committed to kia hoki ora atu - ensuring everyone gets home safe every day.

Therefore, part of our recruitment process includes completing drug, alcohol, psychometric and medical testing.

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