Learning Delivery Specialist

About nib | Ko Wai Mātou

Here at nib, we pride ourselves on our innovative and passionate approach in offering Kiwis affordable, world-class health and life insurance.

We believe in “challenging the status quo” and admire the diversity of thought and seek out people with an intrinsic need to make the world a better place. Health and wellbeing go hand in hand with our ‘future state’ strategy.   Ehara i te toa takitahi (success is not achieved alone) - you will be joining a collaborative, innovative and driven team with the following benefits :

Free health, life, income protection insurance + discounts for family AND fitness incentives

Hybrid work environment : work from home and the Auckland office

Join a supportive and dedicated team where you can develop and enhance your career

An exceptionally generous leave policy including 22 days annual leave, cultural leave, 18 weeks fully paid parental leave for all parents

Short term incentive programmes

About the role | He Aha Te Tūranga

As a Learning Delivery Specialist at nib, you’ll help empower our people with the skills and knowledge they need to succeed. You’ll design and deliver engaging training programs that support new systems, processes, and platforms across our health and travel insurance businesses, particularly our frontline customer care staff and their team leaders.

Coordinate and deliver learning programs aligned with nib’s strategy, supporting employee capability and readiness.

Partner with the L&D Business Partner to align content with operational needs and adopt a train-the-trainer approach to build capability across teams.

Design and improve onboarding, cross-skilling, and upskilling programs across systems, products, and processes.

Build strong relationships with subject matter experts and stakeholders to drive consistency and a learning culture.

Use tools and nib’s LMS to streamline learning delivery and automate processes for greater efficiency.

Evaluate learning programs and resources to ensure they’re effective, making timely updates where needed.

Measure the effectiveness of training programs and as part of the rollout of learning programs, provide ongoing learning progress updates to leaders and operational teams.

About you | Ko Wai Koe

You’re an experienced learning professional with a passion for creating engaging, effective training experiences. You bring strong facilitation, instructional design, and digital learning skills, along with a collaborative mindset and a focus on continuous improvement.

Experienced in designing and delivering learning for diverse groups, both online and in person, with a strong grasp of adult learning principles.

Comfortable working in fast-paced environments, managing multiple projects, and coaching others to build capability on the job.

Skilled in using learning authoring tools (e.g. Articulate 360, Canva, Kando) and advanced Microsoft Office applications — preferred but not essential.

Strong understanding of regulations, compliance, and the private health insurance industry.

Proactive and adaptable, with a continuous improvement mindset and the ability to navigate ambiguity and tailor learning approaches to different needs.

If you're ready to step into a role that will challenge and reward you daily and provide an opportunity to build on your career, then please apply today!

We embrace an inclusive working environment.  We are LGBTQIA+, disability and neurodiverse inclusive, and welcome people from diverse backgrounds aiming to create a work environment where employee differences such as age, culture, nationality, accessibility, and education are valued to reflect the diversity of the communities in which we operate.

Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another.

Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history check) prior to commencement of employment .