Senior Campaign Success Manager

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms.

Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.We are committed to creating an inclusive and diverse workplace where talent thrives.

Our hiring decisions are made based on merit and fit-to-role.

If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application.

We will be happy to support as necessary.Thank you for your interest and application to this role.

Please note that only short-listed candidates will be contacted.Designation : Senior Campaign Success ManagerResponsibilitiesPurpose of this roleThis is an opportunity to be part of a high-performance team that will set new benchmarks for campaign excellencePosition will lead one of the campaign success management teams to ensure the smooth and timely delivery of all campaignsDirect team members to manage campaign project stakeholders within Mediacorp from the Commercial group (Creative Lab including Brand Studios, Events, Ad ops, Social Hub), Content Group, News and Current Affairs group, Digital Group, Talent Hub (TCA / Bloomrs), Legal, Finance amongst others to drive the timely and smooth delivery of the campaignsLead and guide to develop and troubleshoot the optimal and efficient solution delivery process that ensures expected client satisfaction and beyondDirect and coach team members to be single-point-of-contact to assigned clients for all post sales campaign execution and conflict resolutionTeam ManagementLead, mentor, and guide a team of managers and assistant managers to deliver high-quality project outcomesOversee team performance, providing clear direction, coaching, and support where neededFoster a collaborative, high-performance culture that balances efficiency with creativity.Allocate resources effectively across projects, ensuring team members are set up for successProvide oversight on project deliverables, while empowering the team to take ownership and grow in their rolesSmooth project deliveryTake over from Pre Sales team once the contract is signed off and develop an intimate understanding of key stakeholder units and the process to manage the campaign deliveries with successEnsure dynamic process troubleshooting to flag / remove any internal / external obstaclesEnsure all stakeholders (internal and external) are kept abreast of progress and development of the programme in a timely and effective mannerMaintain client satisfactionEnsure high client satisfaction with process flow, communication exchange, resolution of issues and quality of deliverablesEnsure content execution, ad bookings, billing status are all in orderEnsure close collaboration with all production units (Creative Lab, Content Group, News CA etc) to produce the content, ensure ads are booked in, billing and payments are in order.

Ensure P&L approved is kept to and close the jobOrganise post campaign reports, post campaign presentation to clients for transmedia projects and work with Pre Sales and Data insights team on the preparation of these reports before presenting to clientsQualificationsA relevant degree in Marketing, Communications, Business, or MediaThe ideal candidate will have at least 10 years of experience in project management, be articulate, detail-oriented, and able to work independently while coordinating across multiple departments to drive timelines and outcomesDemonstrated track records in client management are essentialProven ability to lead and execute project management, as well as managing multiple internal and external stakeholders in dynamic environment to meet business objectives.Ability to not only manage projects but also inspire, guide, and oversee a team, ensuring both quality and efficiencyMust demonstrate a strong can-do attitude and the resilience to see projects through under demanding timelinesWillingness to go the extra mile to deliver excellence for clientsExperience in creative industries, TV / radio production or digital will be considered an advantageStrong interpersonal, verbal and written communication skills, with proven track record to work across different teams such as sales, commercial planning, entertainment / News platforms, Finance and LegalReporting into Lead, Campaign Success Team

#J-

• Ljbffr