Technical Support Engineer (NZ Remote)

Overview

Join to apply for the Technical Support Engineer (NZ Remote) role at CrowdStrike .

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission has been to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries and rely on CrowdStrike to keep their businesses running, communities safe and lives moving forward. We’re a mission-driven company that provides flexibility and autonomy to own your career. Ready to join a mission that matters? The future of cybersecurity starts with you.

What You’ll Do

• As a Technical Support Engineer, you will be part of a highly skilled Customer Support team who support CrowdStrike customers globally.
• Work in a dynamic and exciting technical environment with relentless focus on delighting our customers, partners and teammates.
• Demonstrate ownership of customer concerns — assess impact, troubleshoot logically, engage relevant stakeholders, identify root cause and resolve to the satisfaction of our customers.
• Communicate effectively with internal and external stakeholders. Collaborate with them to resolve customer escalations quickly.
• Work with Product experts / Engineering to fix bugs or enhance product features.
• Manage time and work to meet or exceed operational goals.
• Learn cutting edge technologies and new product features.
• Create / Share Knowledge articles and contribute to mentoring / training efforts.
• May be scheduled to work on shifts / holidays as per the business requirement.

What You’ll Need

Bonus Points

ONE of the below specialization domains :

Siem / Soar

Identity Management

Cloud Technologies

Benefits Of Working At CrowdStrike

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social / recreational programs on valid job requirements.

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