Loyalty Programme Manager – Senior Manager, Vca Implementation Services (Fixed-Term)

Loyalty Programme Manager – Senior Manager, VCA Implementation Services (Fixed-Term)

Visa Consulting & Analytics (VCA) Australia, New Zealand, and the Pacific Islands (AUNZPI) is Visa's advisory division, working with Visa's clients (including card issuers, acquirers, and merchants) on a broad range of key business initiatives including strategy, operational optimisation, customer engagement and overall business profitability.

VCA is made up of three services lines - Advisory, Data Science and Implementation Services, the latter being the execution arm of VCA.

Our ImplementationServices teams (also known as squads) are embedded on client sites leading long-term engagements and delivering value primarily through implementation and execution services.

We deliver objectives from a shared value agenda but are also closely connected to the broader VCA team, sharing knowledge, and bringing the best of Visa to the client.

We are looking for a Senior Manager for the role of Loyalty Programme Manager, embedded with one of our valued clients based in Auckland.

This role is offered as a fixed-term contract for up to 24 months.

Role Summary

As a Loyalty Programme Manager (Senior Manager) embedded with a strategic banking client in Auckland, this role will :

Lead overall Loyalty Programme operations, delivering measurable value for the client, Visa, and merchant partners.

Serve as the primary liaison between the client and Visa, ensuring governance and communication.

Use customer data to guide programme improvements and inform an optimisation roadmap.

Champion compliance and risk management, maintaining regular reporting to stakeholders.

Key Responsibilities :

ProgrammeLeadership, Governance & Performance

Own the end to end run of the Loyalty Programme, ensuring seamless daily operations, adherence to SLAs and delivery against defined KPIs and success metrics.

Establish and lead structured governance forums (e.g. steering, WIP, risk reviews) that drive transparency, decision making, and accountability across stakeholders.

Align stakeholders on programme performance, risk management, and the strategic merchant and campaign roadmap, sequencing initiatives to maximise both customer engagement and commercial outcomes.

Maintain operational rhythms (issue management, backlog prioritisation, change control) to keep delivery on track and proactively address risks and impediments.

Stakeholder, Partner & Cross-Functional Management

Act as the primary liaison between the client and Visa for all loyalty Programme matters, driving clarity of deliverables, timelines, and accountability across teams.

Support the management of strategic partners and merchants to ensure they realise maximum value from the platform.

Lead and nurture internal stakeholder relationships across Marketing, Institutional, and Technology teams to enable smooth execution.

In partnership with the programme's Data Analyst, use customer data to identify behavioural trends and priority segments.

Translate insights into targeted optimisations (offers, mechanics, journeys), track impact, and iterate to lift engagement and ROI.

Embed analytics, experimentation, and reporting into today today Programme operations to drive continuous improvement.

Ensure ongoing compliance with regulatory, legal, and risk requirements, maintaining clear documentation, controls, and audit ready governance artefacts.

Proactively identify, elevate, and mitigate risks.

Why this is important to Visa

This role supports a strategic and multi-dimensional client in New Zealand as a key member of Visa's growing team.

By leading the loyalty programme, you will help strengthen Visa's client partnerships, drive innovation in customer engagement, and contribute to the ongoing success of Visa's advisory and implementation services in New Zealand.

This is a hybrid position.

Expectation of days in office will be confirmed by your hiring manager.

Partnership & Ecosystem Management

Experience working with a diverse range of merchants (retail, hospitality, online, etc.), building and sustaining strategic partnerships.

Proven ability to collaborate with internal stakeholders (e.g., Institutional and Commercial teams) to grow and manage merchant relationships.

Skilled in using third-party platforms or offer networks, such as Card-Linked Offers platforms.

Strategic & Commercial Acumen

Demonstrated ability to develop and execute partnership strategies that deliver mutual value for all parties.

Commercial understanding of cards P&L, scheme networks, and loyalty levers (advantageous but not essential).

Skilled in influencing, aligning, and communicating with internal stakeholders (e.g., marketing, technology) and senior leadership.

Strong project management skills, with a track record of delivering initiatives on time and within scope.

Experience managing risk, compliance, and legal considerations in merchant-funded programmes.

Familiarity with financial services governance frameworks.

Customer Proposition & Data Fluency

Deep understanding of customer needs and behaviours in the context of rewards and offers.

Experience with segmentation, targeting, and personalisation strategies to optimise programme effectiveness.

Comfortable working with data teams to analyse offer performance, customer uptake, and ROI, using insights to drive continuous improvement.

Visa is an EEO Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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