Lead Technical Analyst - Enterprise Technology

Auckland / Wellington based opportunityFixed Term Contract role - 18 MonthsBanking benefits, flexible working options and more!

Ko tatou tenei.

Hei kawe i nga mahi kia tutuki | This is us.

Where making an impact matters.We're looking for a Lead Technical Analyst (Lead Application Specialist) to join our Enterprise Hub and take ownership of key platforms that support our banking environment—today and into the future.

You'll play a crucial role in ensuring our systems are secure, stable, and scalable, while supporting delivery and innovation across the business.This role blends product and technical leadership with strategic enablement.

You'll drive integration efforts across enterprise platforms, champion digital experience improvements, and drive AI-powered automation initiatives.

You'll work with squads across the sub hub to ensure our platforms deliver meaningful outcomes for our people and customers.You'll combine product and technical expertise with mentoring and collaboration to guide application delivery, support mission-critical systems, and enable continuous improvement across the Enterprise Hub.Key responsibilities : Support delivery of enterprise applications and platforms, ensuring they are secure, scalable, and aligned with business needsMonitor and improve the digital employee experience using tools such as Nexthink, analysing sentiment and performance data to proactively resolve issuesDesign and implement AI-enabled workflows that automate routine tasks and support strategic outcomes using existing tools including ServiceNow and Co-Pilot StudioCollaborate with IT teams across the Enterprise Hub to optimise the digital environmentLead technical analysis, design, and integration efforts across complex systems with multiple dependenciesDevelop and maintain dashboards, reports, alerts, and proactive monitoring capabilitiesProvide hands-on support and training for ServiceNow, NexThink and our AI toolsKo tatou tenei.

Kia hapai i o pukenga | This is us.

Where your expertise matters.Key skills and experience we're looking for : Strong technical expertise across enterprise applications / platforms is preferred but not essentialHands-on experience across the full software development lifecycle (SDLC)Proven ability to lead technical analysis, design, and integration effortsAbility to communicate technical concepts to non-technical stakeholdersConfident working with architects, engineers, suppliers, and product teamsExperience working across business engagement or service management functionsAbility to align platform delivery with strategic business outcomesBonus : Experience mentoring engineers or leading small technical teamsExperience with ServiceNow and Nexthink is highly advantageousFamiliarity with ALM planning, and platform simplificationExposure to enterprise governance processesExperience designing and deploying AI-powered tools and automation strategiesKo tatoutenei - Hei hapai i a koe, me to whanau | This is us.

Where you and your whanau matter.

We want you to get the most out of work and life, so you will have the option to explore flexible working arrangements that suit both your needs and ours.

We now also offer one wellbeing day a quarter to ensure our people are taken care of and can bring their best selves to work.

Our great range of benefits include discounted banking and an incredible package for new parents.

We are proud to be a certified B Corporation, a Pride Pledge partner and we are the first bank in Aotearoa to get the Gender Tick.

We are also an accredited Living Wage employer.Apply Now!

– We will be reviewing applications throughout the advertising period, and we reserve the right to withdraw the ad at any time.

Applications close Tuesday 21st October midday.Please note : Due to a high volume of applications, there may be a delay in our response.

Thank you for your patience.Recruitment agencies : We're not seeking support at this stage.At Kiwibank we are all about making Kiwi better off

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