Customer Service Co-Ordinator

Customer Service Coordinator- WellingtonECL Group : At ECL we enable the connections that keep New Zealand moving.

We are New Zealand's oldest, most reliable and trusted infrastructure services business.Founded in

• , we install, maintain, protect and repair New Zealand's critical infrastructure – the equipment that keeps our country moving and connected with the fuel, technology, EV charge solutions, and essential systems we all rely on every day.With 300 staff across 19 locations, we provide nationwide support 24 hours a day, 365 days a year.

Our customers include some of New Zealand\'s most iconic brands : Z Energy, BP, Exxon Mobil, Foodstuffs, G.A.S, Woolworths and NZ Post.About the roleWe are looking for a Customer Service Coordinator to join our busy Energy team.

This role is the first point of contact for our customers and operates in a 24 / 7, 365-day environment.

You'll play a key role in ensuring service requests are captured accurately, prioritised correctly, and escalated effectively – helping us deliver the reliable outcomes our customers expect.You'll work closely with our Operational Support team, Service Coordinators and Technicians to make sure jobs run smoothly from start to finish, while keeping customers informed every step of the way.Responsibilities include : Answering and managing incoming calls, logging jobs and ensuring SLA response times are metCoordinating fault management, contract compliance and job billingEscalating urgent issues and managing emergency proceduresBuilding strong relationships with both internal teams and external customersMeeting KPIs for job logging and delivering accurate, timely informationAbout youWe are looking for someone who brings previous experience in a call centre or customer service environment, ideally with a background in helpdesk operations.You will have excellent communication skills and the ability to engage with customers in a professional, supportive, and customer-first manner at all times.Strong skills in Microsoft 365 are essential, along with the ability to quickly learn and adapt to new systems and processes.You will be confident in problem-solving, able to prioritise tasks effectively, and remain calm and focused under pressure.Just as importantly, you will bring a positive, reliable, and proactive attitude.

We value people who contribute great energy to the team, work collaboratively, and take ownership to ensure the best outcomes for our customers.Ready to Apply?

We encourage you to apply for this role even if you don't tick every box.

Research shows that some candidates hesitate if they don't meet every requirement—let's change that.

At ECL Group, we value diversity and inclusion and welcome applications from people of all backgrounds.If you\'re a dependable and adaptable team player with a passion for delivering quality outcomes, we'd love to hear from you.

Click Apply Now and take the next step in your career with ECL Group.Application questionsYour application will include the following questions : Which of the following statements best describes your right to work in New Zealand?

Have you worked in a call centre before?

Do you have customer service experience?

What\'s your expected annual base salary?

Are you currently or have been before employed by ECL GROUP?

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