Cafe Manager

Julianti & Bin Co Limited, T / A - Black & White Coffee Cartel RollestonCanterbury, New Zealand

1 day ago

Job description

Cafe Manager – Black & White Coffee Cartel RollestonAbout us

Black & White Coffee Cartel is founded on the core values of Character, Coffee, and People.

The Cartel celebrates craftsmanship and individuality, bringing a true sense of artistry to New Zealand's café culture.

With a growing presence across the country, Black & White Coffee Cartel cafés are known for their unique character, each location maintains its own local flair and flexibility in food offerings, while upholding the brand's consistently high standards for quality coffee and service.

Located in the heart of Rolleston, our store has been a vibrant part of the local café scene, combining the sophistication of the brand with the warmth and independence of a local café.

We operate with significant autonomy : the local team manages its own suppliers of produce and food items, develops menu options tailored to community preferences, and delivers a distinctive customer experience that reflects both the brand's identity and local culture.

Due to the store owner's growing family commitments, we are now seeking a capable hospitality professional to take charge of day-to-day operations and ensure consistent, high-quality performance across all aspects of the café.

About the position

This position is responsible for managing the smooth and efficient operation of Black & White Coffee Cartel Rolleston.

The role requires a capable hospitality professional who can lead the team, uphold brand standards, and make independent operational decisions to ensure excellent customer experiences and strong overall performance.

Summary of key information

Nature of employment : Permanent full-time
Remuneration : $
to $
per hour
Overtime rate : at the rate of normal salary for any time worked in addition to an ordinary work week
Minimum guaranteed hours of work : 30 hours per week.
Maximum hours of work : 40 hours per week
Location of work : 63 Tennyson Street, Rolleston, Canterbury

Summary of key responsibilities (including but not limited to) :

Operational Management – Plan, organise, and manage all aspects of café operations, including front-of-house services, kitchen, staffing, workflow efficiency, and service standards.

Business Planning & Financial Control – Develop and implement operational plans; monitor revenue, costs, and profit margins; determine and control store menu pricing (in line with franchisor approval protocols), supplier contracts, and purchasing budgets to ensure the café's financial performance aligns with targets

Procurement Management – Evaluate and select local suppliers for produce and food items; negotiate prices, maintain stock levels, and ensure product quality and consistency.

Staff Leadership & Training – Recruit, train, and motivate both FOH and kitchen team members; build a strong service culture that reflects both the brand's values and local community expectations.

Menu & Product Development – Exercise local discretion to tailor menu items, food offerings, and promotional activities to Rolleston's customer base; ensure all items meet food safety and quality standards.

Stakeholder Management – Maintain professional relationships with key internal and external stakeholders including café team, customers, suppliers, property management, equipment maintenance providers, Food Safety Verifiers, Local Council, and WorkSafe NZ etc.

Customer Relations & Marketing – Build customer loyalty through quality service and engagement; plan and organise seasonal promotions, special functions and community event to strengthen brand presence in the local community.

Compliance & Risk Management – Oversee health, safety, and food-hygiene compliance; maintain documentation for audits and inspections; ensure alignment with franchise and legal obligations.

Key requirements

To be successful in this role, you will have :

A bachelor's degree or higher in Hospitality Management, Business, Management, or a related field.

A minimum of two years of work experience in the café or hospitality industry, including experience in Front-of-House (FOH) operations and assisting in management.

Strong understanding of café operations, internal systems, and New Zealand café-style menus and food offerings.

Excellent communication and stakeholder management skills

Demonstrated problem-solving, and customer service abilities.

A passion for café culture and a commitment to delivering outstanding customer experiences.

If you are passionate about great coffee, genuine hospitality, and leading a team to success, we invite you to join us at Black & White Coffee Cartel Rolleston.

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Manager • Canterbury, New Zealand