Customer Experience & Sales Support (Maternity Cover)

Overview

At Mons Royale, we believe action and adventure sports can be a force for good but most of the gear made for these sports is trashing the planet.

That's why we're on a mission to shift riders from synthetics to natural fibres designing high-performance merino apparel that doesn't mess up the places we love to play.

We're looking for a Customer Experience & Sales Support to join us for an 8 month maternity leave contract.

This role is pivotal in supporting the customer requirements for our eCommerce and Wholesale markets within New Zealand & Australia.

The successful applicant will be passionate about helping people find solutions, enjoy problem solving and have the ability to successfully work in with the regional and global team to tackle various tasks that form day-to-day operations.

You will be working closely with the support of the Global Customer Experience Manager to complete these tasks to the highest level.

While you will have daily guidance and mentorship where required, weTMll make sure you have room to take initiative driven by our core values.

The right candidate will thrive on our shared values, enthusiasm for the outdoors and our goal to provide the highest level of customer service in the industry.

This is a full-time, fixed term office-based role as you will need to be connected to the team and absorb our culture.

With that said, we like to work hard and play hard.

So, once you're up to speed, we'd like to encourage the occasional powder day or flexibility to work remotely when appropriate.

What you'll be doing

Communicating with Mons customers to assist all their needs - managing returns, exchanges and warranty requests

Processing orders for various consumer and retail channels

Assisting wholesale customers with order updates, product information and general support

Liaising with warehouses and logistics providers to manage order and stock dispatches

Managing the accuracy of inventory at our New Zealand warehouse

Providing excellent customer service via email and phone

Supporting regional and global team members with other general tasks as required

Thriving within a small, ambitious and hard-working team

Experience in a similar customer service position

Experience managing warranty claims, returns and processing credits

Ability to multitask and remain flexible in a fast-paced apparel business

Excellent attention to detail

Strong organisational, time management and communication skills

Strong written and verbal English

Self-starter mentality with the capability to execute without constant supervision

Experience with ERP systems (NetSuite or similar) Microsoft Office (Excel) and generally technologically savvy

Genuine passion for sustainability and the outdoors, able to promote and embody our company values

Valid New Zealand work visa

Opportunity for Growth

Mons Royale is a fast-growing brand in the action and adventure sports space with lots of opportunities for career development, within and outside NZ.

Location and culture

Mountain town lifestyle and flexibility.

We are based in mountain towns because we value time spent in the mountains and want to enable and encourage our team to achieve a work / life balance.

While we do work hard and put in the hours, we also believe in the value of having a life outside of the workplace.

This role will be based in our brand home, Wanaka.

We value people

Company culture is important to us.

We're often together in the mountains or catching up for a happy-hour bike ride.

With offices in Squamish, Innsbruck and our hometown of Wanaka, Mons is comprised of a globally diverse workforce.

We hire great people from a wide variety of backgrounds and therefore all qualified applicants receive consideration for employment.

Embracing the entrepreneurial spirit

Being a part of a fast-growing brand means that there's never a dull moment and that you'll likely be involved in a lot of opportunities that may fall outside of your typical job description.

Compensation

Competitive Salary and Discounts to fuel your passion.

We offer competitive remuneration, discounted Mons Royale product and access to discounts across the outdoor industry.

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