Operations Coordinator

Drive operational excellence as an Operations Coordinator!

At Giltrap Group, we're more than just a business - we're a family-owned New Zealand company with a passion for cars and a commitment to our people.

Our shared vision is to be a great New Zealand company driven by the love of cars.

We excel in customer service and build enduring partnerships, by valuing each other, working together, and going the extra mile every time.

We're on the lookout for an Operations Coordinator to support our aftersales teams across our retail dealerships.

Based at our modern support office in Grey Lynn, this role plays a key part in supporting and delivering our aftersales strategies, driving operational improvements, enhancing customer excellence, and helping our teams perform at their best.

About the Role

Reporting to the General Manager Retail Aftersales & Operations, you'll work closely with our Service Managers and aftersales teams, providing on-site support and delivering practical solutions that make a real difference.

In this role, you will :

Support the delivery of our Group aftersales strategies and initiatives.

Understand each dealership's pressure points and identify opportunities for improvement.

Support and coach team members on Super Service Triage.

Ensure consistency and alignment with industry best practices across the Group.

Assist in implementing system and process enhancements across our dealerships.

Generating and maintaining reports on key performance metrics.

Providing ad-hoc data analysis to inform strategic decisions.

Coordinating aftersales events and training sessions with external providers.

About You

Our ideal candidate has a background in automotive and the confidence to engage directly with dealership teams.

You enjoy improving processes, supporting people, and helping deliver measurable results.

You will have :

Proven experience in automotive aftersales, ideally in roles such as Service Advisor, Parts Advisor, or Warranty Administrator.

Hands-on experience with Super Service Triage or similar dealership management systems.

Strong Excel and data analysis skills (or a willingness to develop them).

Excellent communication and relationship-building abilities.

A proactive and collaborative mindset.

What We Offer

When you join Giltrap Group, you're joining New Zealand's leading automotive group.

We provide training, ongoing support, and genuine career prospects.

You'll enjoy a competitive pay rate and will also have access to :

Ongoing training and opportunities to gain qualifications : We invest in your professional growth with continuous learning and development programmes.

Comprehensive CARE Programme for Health and Wellbeing : Our CARE Programme includes initiatives to support your physical, mental, and general wellbeing.

A paid day off on your birthday : Celebrate your special day with a paid day off on your birthday.

2 paid days off to volunteer at a community organisation : Give back to the community with two paid days off to volunteer.

Accelerate your career with Giltrap Group.

Apply today and become a part of the Giltrap Group whanau!

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