Advanced On-Site Technician

About The Job : Advanced On-site TechnicianWe are Fujitsu, a global leader in technology and business solutions dedicated to transforming organizations and the world around us.

We leverage innovation and expertise to contribute to the growth of society and our customers.About The RoleThe Advanced On-site Technician provides technical support as part of service delivery and project deployment, including installation, troubleshooting, problem resolution, and maintenance.

The role involves responding to customer inquiries about operation and malfunctions, advising on preventative maintenance, and configuration adjustments to enhance product performance and customer satisfaction.

The technician may be mobile or based onsite at a customer building or campus.Support desktop, infrastructure, and services across multiple technology streams including hardware, OS, software, networks, servers, and printers.Respond to and resolve incidents and service requests within agreed SLAs, following Fujitsu breach reporting processes for any SLA failures.Manage asset refresh, relocation, deployment, and decommissioning, maintaining data integrity within the CMDB.Maintain and housekeep customer physical infrastructure, including desktop equipment, peripherals, telephony, print devices, and audio / visual conferencing equipment.Manage customer expectations by providing timely updates and notifications of delays.Log and maintain all customer interactions and activities in the client ITSM tool.Escalate operational issues promptly.Accurately record and submit all timesheets and project efforts as per company requirements.Complete all required training on time.Follow WHS practices, instructions, and policies set by Fujitsu and the customer.Perform other work as assigned by team leader or management.About YouExperience troubleshooting and maintaining PCs in a Windows environment.Experience with end-user technology support, including Windows XP and Windows 7 (advantage).

Strong customer-focused approach.Proven experience with desktop management tools.Experience troubleshooting desktops, laptops, smart devices, and printers.Experience resolving software conflicts and performance issues.Proficiency with desktop diagnostic tools and incident management tools.Knowledge of problem management practices used by desktop teams.Basic understanding of the ITIL framework.Relevant tertiary qualification or certification in the IT industry.Ability to work independently with minimal supervision.Why Fujitsu?

We value diversity, inclusion, and fairness, fostering an environment where everyone can bring their full selves to work.

We offer tailored career paths, reward programs, flexible work arrangements, and more.

Our values of aspiration, trust, and empathy guide us daily.We encourage applications from diverse backgrounds, including women, gender-diverse individuals, Indigenous peoples, LGBTI+ community, people with disabilities, and veterans.

If you don't meet every requirement, we still encourage you to apply—our focus is on potential and alignment with our values.

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