Senior Key Account Manager

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Senior Recruitment Consultant @ Douglas Pharmaceuticals

Why this role matters

The Senior Key Account Manager is at the forefront of driving Healthcare by Douglas' retail growth and commercial success. This role is not just about managing accounts—it's about seizing opportunities, shaping our retail presence, and ensuring our brands stand out both in-store and online.

As the strategic lead for our most important retail partnerships, you will create customer-first strategies, harness data-driven insights, and work closely across teams to deliver lasting, profitable growth. Your impact will be seen in flawless retail execution, powerful omni-channel activation, stronger customer advocacy, and enhanced brand visibility that drives real commercial results.

What you'll do

• Lead and grow our biggest retail partnerships, turning joint business plans into real results.
• Drive retail growth through smart distribution, eye-catching visibility, winning promotions, and flawless in-store and online execution.
• Build powerful customer relationships, becoming the go-to trusted advisor who secures buy-in and drives mutual success.
• Turn insights into action—using data, trends, and shopper behaviour to unlock opportunities and deliver category leadership.
• Own the numbers, managing trade investment and profitability to fuel sustainable growth.
• Champion new product launches and exclusive innovations that create real impact at shelf and online.
• Work hand-in-hand with Marketing, Supply Chain, Finance, and Sales to deliver seamless execution and standout customer experiences.
• Inspire and enable the sales team with the tools, insights, and direction to win every day.

What you'll bring

About Us

At Healthcare by Douglas, we believe wellness is about enhancing everyday life — not just solving problems.

We're creating brands that are shaping the future of wellness. That means working with curiosity, insight, and purpose — always seeking smarter ways to support people's wellbeing. If you're energised by fresh thinking, bold ideas, and making a meaningful difference, you'll feel right at home here.

We're optimising daily wellness - together.

Next Steps

If you're invited to complete a video interview as the next stage of your application, we'd love you to embrace it. Video interviews allow more people the opportunity to demonstrate their abilities to the hiring manager in a new and innovative way, giving you a better chance of securing your ideal role. Relax, be yourself and don't worry, we all feel a bit awkward in front of the camera.

Please note , a pplications may close early due to high interest. Don't miss out - apply now!

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Customer Service

Industries

Pharmaceutical Manufacturing

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