Client Services Advisor | Mbie Customer Service Centre, Central - Porirua

Discover a career with purpose at MBIE

Discover a career with purpose at MBIE

• Are you passionate about delivering exceptional customer service over the phone and via email?
• Do you thrive in a fast-paced, dynamic environment where adaptability is key?
• We're looking for a skilled and empathetic Customer Service Representative to join our team, providing end-to-end support to people from all walks of life.
• This role is ideal for someone who enjoys helping others, communicates clearly and professionally, and can flex and adapt in a transformation-focused setting.
• Permanent full-time position | Wellington location
• Starting salary $60,727 per annum with progression available Tenei turanga - About the role :

MBIE's Customer Service Centre (MCSC) manages customer service across New Zealand through a wide variety of platforms and systems.

These are predominantly via inbound calls but can also include processing of tenancy bond transactions, delivering high-quality customer service to internal and external stakeholders and working across the Customer Service Delivery Branch.

We're looking for adaptable and customer-focused individuals to join our team as Client Services Advisors (CSAs).

In this role, you'll assist clients across a broad spectrum of services, including Tenancy Bond Services, Companies, Consumer & Commerce, Employment Services, EWRB and Immigration NZ.

Tenancy Bond Services are currently undergoing a significant transformation in how customer service is received and delivered.

As a CSA, you'll play a key role in supporting these transformation goals, contributing to the MCSC end-to-end customer processing initiative.

Depending on business requirements, you may work across one or more of these areas, so adaptability and a commitment to delivering excellent service are essential.

As a CSA in the MBIE Customer Service Centre, you will gain invaluable insights into MBIE, build relationships within the organisation, have the opportunity for growth and development while being well supported by an experienced leadership team.

To be successful in this role, you will need commitment and resilience, a passion for learning, a systematic and pro-active approach to work and proven experience in a customer service environment.

If this sounds like you, then this is your next exciting opportunity!

Hours :

To enable us to provide quality service to Aotearoa and internationally, MBIE's Customer Service Centre is open 24 / 7.

The CSA roles are permanent with full-time hours of 37.5 per week, Monday to Saturday.

You will be scheduled for an 8-hour shift that includes an unpaid 30 min break between 6 : 00 am and 10 : 00 pm.

Due to current business needs, we are seeking candidates who can be adaptable with their working hours.

This flexibility allows us to better meet customer demand and support operational requirements.

Fully paid training will be provided during these working hours.

Nga pukenga me nga wheako e hiahiatia ana - Skills and experience required :

At time of application, must have the legal right to live and work in New Zealand.

What we can offer :

This is a great opportunity to start your career in government.

Learning about the many aspects of the Ministry of Business, Innovation & Employment will open numerous career paths to you with one of New Zealand's largest employers.

Etahi korero mo MBIE - About MBIE :

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

Our aspirations are echoed in our Maori identity – Hikina Whakatutuki – which broadly means 'lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Maori and the Crown and is committed to giving effect to Te Tiriti o Waitangi.

We will do this through enduring, meaningful and effective partnerships with iwi, Maori, other Maori groups / organisations and the Crown, as this is critical to enable economic and social development, both for Maori and for wider Aotearoa New Zealand.

We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Maori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mohio ana a Hikina Whakatutuki i puea ake te kotuinga I waenganui i a ngai Maori me te Karauna i Te Tiriti o Waitangi, a, kei te whai ia ki te whakau ake i Te Tiriti o Waitangi.

Ma te whai kiko o nga kotuinga ahungaroa o ngai wi, o ngai Maori, me etahi atu ropu Maori ki te Karauna, katutuki tenei.

He ahuatanga nui tenei e ahei ai nga mahi whanaketanga a-ohanga, a-papori hoki ki a ngai Maori me Aotearoa whanui.

E whai tonu ana matou ki te kotui atu ki nga iwi mo te rapu huarahi hou ki te whakaara i nga kaupapakua roa nei e tami ana i a ngai Maori me Aotearoa whanui, a, e whai ana hoki ki te tautohu i nga aheinga kokiritanga ma nga iwi, me te tautoko i nga iwi kia whai mana ake ai enei aheinga.

Me pehea te tono - How to apply :

Click to view a position description.

All applications must be submitted via our online process.

Email Emily Boyd at

Applicants must be New Zealand citizens or New Zealand permanent residents to work within Immigration NZ at MBIE.

Applications close on Wednesday 1 October 2025 at 11.59pm.

Note - we will be reviewing applications throughout the advertising period; we may close advertising early due to anticipated high application numbers.

Utlise your customer service skills, assist clients across a broad spectrum of services while developing your career in a dynamic team environment.