Service Adviser

Gazley Motors Wellington

Home of all things automotive and the sales, service and parts agents for Volkswagen, Škoda, Mitsubishi, Jeep, RAM, Alfa Romeo, MG, CUPRA, Suzuki, Nissan, Honda & Mercedes-Benz in the greater Wellington Region and beyond.

Key Duties

We are looking for a dedicated Service Advisor to be the primary point of contact for our valued customers.

In this role, you will be responsible for ensuring a smooth and positive service experience from start to finish.

Serve as the first point of contact for all customers, handling inquiries courteously and efficiently whether in person or over the phone.

Accurately schedule service bookings, manage the workshop's workflow, and keep customers informed of their vehicle's status.

Greet customers, receive vehicles for service, and walk around the vehicle to confirm required work and identify any additional service opportunities.

Liaise with the workshop team to ensure vehicle completion times are met, proactively advising customers of any delays.

Prepare clear and detailed invoices, explain the work undertaken and associated charges to customers, and process payments.

Obtain customer authorization before any additional work is started.

Handle all customer complaints promptly and professionally, escalating to the Service Manager when necessary.

Manage all related administrative tasks, including warranty claims and service follow-ups, to ensure departmental efficiency.

Requirements

The ideal candidate will be / have :

at least a year of comparable experience & ideally a good understanding of our industry.

a customer-focused individual with excellent communication and organizational skills.

able to manage a busy workload, prioritize tasks effectively, and maintain a professional image at all times.

a commitment to creating a positive team environment and a strong understanding of health and safety protocols are essential.

A valid full or restricted driver's license is a mandatory requirement for this role.

Note : this is a 47.5 hour per week role, 7.30am-5.30pm Monday to Friday and 8am-12pm on Saturday