Client Services Advisor | Mbie Customer Service Centre, Palmerston North

Overview

Client Services Advisor | MBIE Customer Service Centre, Palmerston North

Date : 10 Sept 2025

Location : Palmerston North, NZ, 4410

Discover a career with purpose at MBIE

• Do you have exceptional phone and customer service skills and enjoy working in a fast-paced environment?
• Provide essential support to people from all walks of life via phone and email.
• A great opportunity to start your career in government.
• Palmerston North location | Monday – Friday, permanent full-time position
• Starting Salary : $60,727 + Kiwisaver + Wellness benefits

Are you calm, composed, and provide great customer service?

Do you enjoy interacting with people from all walks of life via phone and email with a positive approach?

If so, then come join MBIE as a Client Service Advisor to help grow New Zealand for all.

As a Client Services Advisor in the MBIE Customer Service Centre, you will gain invaluable insights into MBIE, build relationships within the organisation, have the opportunity for growth and development while being well supported by an experienced leadership team.

MBIE\'s Customer Service Centre handles a wide variety of inbound calls and assists clients across a broad spectrum of areas providing quality service to customers on the Bonds & Tenancy, Companies, Consumer & Commerce, Employment Services, EWRB and Immigration NZ lines.

Depending on our business needs at the time you could take calls from clients on one or more of these lines.

To be successful in this role, you will need commitment and resilience, a passion for learning, a systematic and pro-active approach to work and proven experience in a customer service environment.

If this sounds like you, then this is your next exciting opportunity!

Hours :

To enable us to provide quality service to Aotearoa and internationally, MBIE's Customer Service Centre is open 24 / 7.

The CSA roles are permanent with full-time hours of 37.5 per week.

You will be scheduled for an 8-hour shift (that includes an unpaid 30 min break) between 9 : 30 am and 10 : 00 pm, Monday- Friday.

Training :

Fully paid training will require your full-time commitment to 37.5 hours per week, Monday to Friday between 9 : 00 am and 5 : 00 pm prior to your rostered working hours being confirmed.

Training will be for approximately 4 weeks.

Skills and experience required

Experience in a customer facing role or contact centre is highly desirable

Demonstrate strong typing skills as well as exemplary verbal and written communication skills to create a great customer experience.

Navigate multiple electronic systems to access information and maintain these systems accurately to meet reporting requirements.

Listen to what people need, analyse information quickly and give brief, comprehensive and correct information for the issue at hand.

Handle stressful and emotionally difficult situations with a calm, composed and sensitive approach.

Communicate and build rapport with a diverse variety of people and cultures.

Be a reliable and committed team member with a customer centric approach.

Be agile working in a fast-paced, exciting, and fluid environment with the ability to learn and understand technical information quickly.

Legal right to work

At time of application, you must have the legal right to live and work in NZ

What we can offer

A supportive, collaborative and inclusive work culture working in modern, open plan and earthquake-safe contact centre offices with height adjustable desks for health benefits and comfort.

A diverse role with opportunity to grow your knowledge, experience and understanding of New Zealand matters and its current climate, with ongoing training, support and coaching to enable your success and professional development.

Consistent progression, along with steady salary increases if you choose to develop your career

The satisfaction of knowing that you are providing an essential service and helping "Grow Aotearoa for All", every day.

Staff benefits including, discounts on gym memberships, reduced health insurance premiums, E-bike discount scheme and Free flu vaccinations.

This is a great opportunity to start your career in government.

Learning about the many aspects of the Ministry of Business, Innovation & Employment will open numerous career paths to you with one of New Zealand\'s largest employers.

MBIE\'s goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

Maia– Bold and brave

Pae Kahurangi – Build our Future

Our aspirations are echoed in our Maori identity – Hikina Whakatutuki – which broadly means 'lifting to make successful'.

MBIE recognises the partnership founded under Te Tiritio Waitangi between Maori and the Crown and is committed to giving effect to Te Tiritio Waitangi.

We will do this through enduring, meaningful and effective partnerships with iwi, Maori, other Maori groups / organisations and the Crown, as this is critical to enable economic and social development, both for Maori and for wider Aotearoa New Zealand.

We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Maori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

All applications must be submitted via our online process and must include a CV and Cover Letter outlining your interest and suitability for the role.

Applications close on Friday 19 September 2025.

Note - we will be reviewing applications throughout the advertising period; we may close advertising early due to anticipated high application numbers.

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