Manager HR Recruitment and Training Operations

We are seeking a motivated Manager HR Recruitment and Training Operations to lead the delivery of core people services to the organisation's largest operational business unit. This fantastic opportunity is a full-time, permanent role, based primarily at our Auckland Customhouse. For the right candidate, we may consider Wellington as an alternative base location.

About the role | Kōrero mō te tūranga

The role of the Manager HR Recruitment and Training, Operations is to lead the delivery of core people services to the organisation’s largest operational business unit. It ensures recruitment operations, workplace training, and frontline HR support are consistent, scalable, and aligned with guidance from the centres of expertise within HR, translating strategic direction into practical, high-quality service for operational leaders and staff.

Operating as part of the HR leadership team, the role supports a joined‑up, forward‑looking function that delivers on its core responsibilities. It contributes to collective leadership across HR, helping ensure services are efficient, effective, and responsive to the organisation’s operational needs while sustaining a strong service culture and driving continuous improvement across the Operations portfolio.

About You | Ko wai koe

• Operational HR delivery, including recruitment and training delivery.
• Workforce service planning.
• Relationship and stakeholder management
• Continuous improvement and automation.
• Proven experience leading operational HR delivery functions, ideally in a large or complex organisation.
• Demonstrated ability to deliver consistent, scalable people services.
• Experience working with senior stakeholders in an operational context.
• Experience implementing service improvements and supporting workforce initiatives.
• A relevant tertiary qualification in Human Resources, Organisational Development, or a related field is desirable.

Working at Customs | Mahi ki te Mana Ārai o Aotearoa

We aim to create a great place to work, where our people have a sense of belonging and the capability and desire to meet our future challenges. We are an organisation that is clear about our mission, and this is underpinned by Te Pou Tokomanawa (the Foundations) and our Whanonga Pono (Values). Our work really matters to the safety and success of New Zealand.

We care about well‑being, personal growth, and job satisfaction, which is supported through :

• offering on‑the‑job training, formal courses and leadership programmes, and the chance to move across diverse roles.
• fostering inclusive and supportive team environment with vibrant social and cultural groups.
• supporting flexible working – talk to us about how we can help you achieve your flexible working goals, within our operational requirements.
• providing discounted health insurance, and free on‑site gyms (in some locations).
• Three days of service holidays, in addition to four weeks of annual leave.

Working for New Zealand Customs…

To join Customs in any role you must be a New Zealand citizen or New Zealand permanent resident

• and be able to obtain and maintain an Organisational Security clearance to Confidential level.
• ) A New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last five years, (including five years ago from the date of this application) and resides in New Zealand at time of application.

OR

A New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last five years, (including five years ago from the date of this application) and resides in New Zealand at time of application who has travelled out of New Zealand for short periods of time i.e.

Because of the nature of Customs’ work you must have a clear Police record. Organisational security clearances are mandatory and are conducted by Customs. You will also be required to pass a drug test.

How To Apply…

To apply, please submit an up‑to‑date CV and cover letter, via our online process. (Please note, we do not accept applications sent directly to an email address).

If you have any specific questions about the role, please contact Suzanne Leahy (Senior Recruitment Advisor) at

Please note Customs will be managing this recruitment independently in‑house and will not be engaging with recruitment agencies at this stage.

Deadline for applications is 11pm, Monday 1 December 2025.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. It provides equal employment opportunities and welcomes applications from everyone who can meet the requirements of the role. Customs | Te Mana Ārai supports flexible working arrangements and welcomes the opportunity to speak with you about your flexible working requirements.

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