Senior Business Analyst

He angitūtanga : The opportunity

Are you a strategic thinker with a passion for driving transformation and delivering impactful business insights? Our Group Shared Services Program Directorate is hiring for a Senior Business Analyst to support the design and implementation of a group shared services model across our diverse and dynamic organisation.

You will play a key role in shaping the future of shared services at Auckland Council. Working across functions such as HR, Technology, Procurement, Data, Customer & Digital, and Corporate Services, you will :

• Analyse and map current business processes
• Engage stakeholders to gather and document requirements
• Develop service catalogues and SLAs
• Conduct cost-benefit and performance analyses
• Lead benefits tracking and support business case development
• Facilitate workshops and drive consensus on solutions

Position Description : access via the provided link.

He kōrero mōu : About you

We are looking for someone who’s been there, done that—especially when it comes to large-scale transformation. As such if you have the following skills and experience we would love to hear from you :

• Proven experience inlarge-scale transformationandcomplex change initiatives
• Strong background inbusiness analysiswithin shared services or enterprise environments
• Excellent stakeholder engagement skills, especially atexecutive and cross-functional levels
• Proficiency in process mapping tools (e.g., Visio, Lucidchart) and Microsoft Office Suite
• A tertiary qualification in business, finance, information systems, or a related field

Ngā āhuatanga kei a mātou : What we offer

Auckland Council is one of the largest local authorities in the South Pacific providing essential services and facilities to more than 1.5 million people. This is your chance to be part of something big. You’ll help shape how services are delivered across Auckland, work with passionate people, and contribute to a programme that’s making a real difference. Plus, we’re committed to te ao Māori and creating an inclusive, forward-thinking workplace.

Ehara taku toa, he takitahi, he toa takitiniMy success is not mine alone, but the success of many.

You’ll also have access to a range of fantastic Auckland Council benefits, including discounted Leisure Centre membership, Kiwisaver employer contribution in addition to your base salary offered and a range of other partnership discounts! Find out more via the linked resources.

If you have questions about this role, email Kennedy Sua directly at

Me Tono Ināianei! : Apply Now!

Applications close Sunday 12 October 2025

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

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