Customer Coordinator

OverviewBring your administration skills and passion for customer service and join us in delivering world-class residential maintenance services.

This is a 6-month fixed term contract, offering the opportunity to contribute to a high-performing team in a fast-paced environment.As our new Customer Coordinator, you'll be responsible for managing customer requests from the moment a work order is raised, through to dispatching the appropriate trades, invoicing, and closing the job—ensuring customer satisfaction every step of the way.This is a fast-paced and dynamic environment that requires someone who can manage change, juggle competing priorities, and keep the Switched On vision front and center.ResponsibilitiesDispatching trades within allocated timeframesInvoicing completed workMaintaining accurate recordsEnsuring customer satisfaction through effective communication and service deliveryProactively managing customer complaintsRequirements3+ years' experience in an office administration roleBuilding industry knowledge (preferred but not essential)Strong communication skills across a range of stakeholdersProven ability to problem-solve and use initiative while working within prescribed processesAbility to prioritise and manage a busy workloadHigh attention to detailBenefitsEmployee recognition programA focused and supportive team environmentA company that truly values life outside of workProfessional and personal growth opportunitiesThe CompanySwitched On Group exists to enhance environments for whanau, businesses and communities across Aotearoa.

Our whanau and iwi-owned construction group is leading the way in kaimahi and customer care.

As an Amotai Registered business, people and wellbeing are at the centre of how we operate.As part of the wider group, Switched On Housing works to ensure that whanau living in Kainga Ora properties have safe, warm, dry and comfortable living environments.

As one of the key Maintenance Partners on the Te Mahi Ngatahi contract, we support families and hapori-communities from Tairawhiti-Gisborne in the north to Waitaha-Canterbury in the south through property maintenance.How to applyIf this role sounds like you click the APPLY button now.

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