Guest Service Agent

Company Description

Te Arikinui Pullman Auckland Airport, located right on the doorstep of Auckland International Airport.

With 311 generously appointed guestrooms, the Pullman offers an unparalleled 5-Star Airport Hotel experience that is authentically New Zealand.

From the moment guests step into our informal lobby hub to the panoramic views offered by our rooftop bar and dining area, Te Kaahu beckons a rare opportunity to revel in luxury and soak in the mesmerizing sunset stretching from the Manukau Harbour to the heart of Auckland City.

Te Kaahu, inspired by the spirit of discovery, past, present, and future, promises to be a destination where culinary excellence meets the splendor of New Zealand's rich Maori heritage.

We are dedicated to delivering an unforgettable dining journey, one that encapsulates the essence of Aotearoa's unique culture and breathtaking landscapes.

Job Description

Create unforgettable first impressions with your natural charisma and love for Aotearoa, making every guest feel genuinely welcomed and valued

Deliver warm, professional service to all guests and colleagues, ensuring every interaction leaves a lasting positive impression

Manage smooth and efficient check-ins and check-outs, showcasing seamless service from arrival to departure

Be a proud ambassador of the Accor ALL loyalty program – clearly explain and promote its benefits to enhance guest stays

Uphold and embody the Heartist values in every moment, bringing authenticity and care to every guest experience

Contribute your energy and passion to a vibrant Front Office team, helping to create a premium and memorable hotel experience every day

Qualifications

Experienced in Front Office, Concierge, or Reception (Hotel experience preferred but not essential)

A natural people person who makes guests feel at home with ease and warmth

Organised and efficient, with strong communication skills in both writing and speaking

A supportive team player who thrives under pressure and can confidently work independently

Energetic and proactive, always aiming to deliver exceptional guest experiences

Familiar with OPERA or similar systems (experience with OPERA is a plus)

Additional Information

Why Join Us?

Access to Accor Academy and earn while you learn!

Flexible work arrangements to suit your lifestyle

Enjoy exclusive discounts on dining and accommodation worldwide

Complimentary meals during shifts

Paid parking at Park & Ride Auckland Airport

Paid Birthday Leave & Paid Wellness Leave

Earn bonuses through our Refer a Friend incentive

Access Accor's industry-leading Parental Leave Scheme

Free and confidential access to our Employee Assistance Program

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We offer reasonable adjustments to support you.

If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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