Consumer Data Specialist

Mercury is a bold future-focused organisation, providing energy and telecommunications to more Kiwis than anyone else, leading the way with renewable energy and working toward a sustainable future.

At the heart is our purpose : taking care of tomorrow and connecting people and place today, to create a better future for our people, our communities, and Aotearoa New Zealand.We have a 6-month fixed-term opportunity in our Consumer Data Team as a Consumer Data Specialist — perfect for someone who thrives on accuracy, enjoys working with systems, and is motivated by solving real-world challenges.In this role, you''ll be responsible for collecting, validating, and tracking energy and telco consumption data to ensure our customers receive accurate and timely billing.

You''ll carry out quality checks, troubleshoot data issues, and support both internal teams and external consumers to ensure smooth operations.You''ll be joining a team of 13 Specialists who work in our Tauranga and Auckland offices in a flexible work environment.

This team is made up of a diverse group of people of all ages and ethnicity, giving rise to a wide range of thought and different perspectives who are passionate about getting the work done.

The team aspires to produce solutions to our business challenges through innovative use of data and there is increasing opportunity to be creative in our thinking around how this data is used and managed internally.What you''ll be doingCollect meter consumption data from various sources, such as manual readings, automated meter reading (AMR) systems, smart meters, and third-party vendors.Process and validate meter data using various software applications and tools, such as Excel, Access, SQL, Oracle and GTV.Prepare and submit meter consumption data to the billing team, reconciliation teams or external parties according to established deadlines and procedures.Troubleshoot and problem solve issues related to meter consumption data collection and processing, such as data anomalies, system failures, meter communication errors, and customer complaints.Identify areas of friction or conflict and initiate process improvements with the end consumer customer in mind.Collaborate with internal teams to increase the knowledge and understanding of data processing and broaden the use of consumption data for future customer propositions and needs.Provide excellent customer service and support to internal and external stakeholders, such as timely answering of queries, resolving issues or helpfully redirecting queries appropriately, and escalating problems as needed.Demonstrated ability in working with high transactional volumes of data and exception management.Strong analytical, numerical, and problem-solving skills; attention to detail and accuracy.Customer Service skills and experience is required.Must have intermediate to advanced MS Excel skills, and exposure to GTV is desirable.Proficient in Microsoft Office applications, especially Excel; knowledge of SQL, BI and Oracle preferred.Benefits and work environmentA diverse workplace where your unique abilities and talents will be recognised and valuedThe opportunities, career paths and facilities associated with working for one of New Zealand''s largest energy providersModern offices with collaborative work spacesAccess to our e-bikes and great end of trip facilitiesFresh fruit delivered twice a weekMercury is a learning organisation that is committed to providing you with opportunities to grow and develop that will benefit you now and in the future.

Part of your role includes building your skillset and mindset through a variety of ways.

We believe this creates an energised, innovative and agile work environment where you will feel valued.Every voice has its place - and together, we thrive.At Mercury, we believe that having a team of individuals with different backgrounds, experience and capability working together makes us stronger and better as an organisation.

We know that some candidates may only apply for a role if they meet all of the criteria.

If you want to join our team, we encourage you to apply for any role that matches your skills, capabilities and interests, even if you aren''t sure if you meet all of the criteria.Please click 'apply' to submit your application.

If you require accessibility or assistance support from us during the application and selection process, please reach out to (emailprotected).

Please do not apply via this email address.A full position description is available below.

Applications close 8th October 2025 at 5 : 00pm.

Please note that Mercury retains the right to bring a particularly strong candidate through to interview more quickly.Apply with confidenceTo help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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