Service Fulfilment Operations Developer

Overview

Join to apply for the Service Fulfilment Operations Developer role at IKEA .

We’re opening our first store in Aotearoa. This is your chance to become part of the IKEA whānau and contribute to the mission to create a better everyday for the many people. Together with our co-workers, we’re building this story in Aotearoa.

At IKEA, great ideas can come from anywhere and everyone has the potential to make a real impact. Whether you’re a creative thinker, a problem solver, or someone who loves helping others, there’s room for you to grow here. Some of our best leaders started their journey on the shop floor—now it’s your turn to help assemble our story in Aotearoa.

Responsibilities

• Lead operational excellence and continuous improvement across home furnishing services.
• Manage relationships with external service providers, including delivery, assembly, and installation partners.
• Ensure service partners deliver a high-quality customer experience and meet performance KPIs.
• Drive cost efficiency and negotiate within contractual frameworks to optimise service delivery.
• Collaborate across IKEA functions to implement improvements and support omnichannel development.
• Contribute to innovation and sustainability initiatives within the service fulfilment network.

Qualifications and Experience

About this work area

Your responsibilities will include, but are not limited to :

Role Details

We need people like you

This is more than just a job. At IKEA, we want to build careers that let you look back and know you’ve made it. We foster a work environment where you feel comfortable bringing your whole self to mahi and making the most of your talents. Your ideas matter, your growth is supported, and your wellbeing comes first.

We believe in creating a positive impact on people, society, and the planet. If you’re passionate about making the world a better place and contributing to a welcoming space, apply now and make it at IKEA.

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