ServiceNow Operations Engineer

About the company

At AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned IT Services Company, with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW State Government and over 1,200 enterprise customers in Australia & NZ.

Our expertise :

• Cloud and infrastructure
• Cyber security
• Software and data integration
• ServiceNow

We've been growing extensively over the recent years, won exciting projects and are looking for more awesome tech lovers to join our family!

About the role

As part of our ServiceNow Operations Team, this role works closely with other team members to ensure our customers always receive the highest standard of support. You will run and optimise ServiceNow platforms and work on enhancements and small projects while mentoring more junior engineers in the team.

• Maintain ServiceNow instances; patching, enhancing and modifying as required
• Support the delivery of enhancements and deployment of new features.
• Resolve complex configuration and integration challenges.
• Enable, manage and maintain applications via the App Engine.
• Engage with internal and customer stakeholders to build and test solutions
• Collaborate and provide thought leadership to solve complex technical challenges
• Become a ‘ServiceNow evangelist’ with our customer stakeholders, raising awareness of the platform and encourage further adoption
• Recommend ways to drive increased adoption of ServiceNow solutions
• Maintain excellent service levels to our customers

About you

We are looking for someone who is passionate about ServiceNow and the benefits it brings to organisations.

• 3+ years in a ServiceNow Developer / Engineer position
• Strong experience across  ITSM, CSM,  HRSD and / or other ServiceNow modules
• Solid JavaScript, HTML, CSS development skills
• Proven experience managing multiple tasks in a busy environment
• Ability to describe ServiceNow Best Practices
• Excellent communication and customer services skills
• Willingness to learn and grow
• Relevant Industry certifications such as ITIL, ServiceNow CSA, ServiceNow CIS, etc.

Benefits

• Exciting time to join an expanding Multi Cloud Solutions Provider and ServiceNow Elite Partner with excellent reputation
• Varied engagements, environments and clients (corporate and government)
• Work with some of the brightest minds in the Industry
• Genuine flexible work environment (WFH & Office)
• Strong investment in training and upskilling - certifications paid for
• Mature team environment with a high level of engagement
• Location : SYDNEY or MELBOURNE or AUCKLAND (NZ)
• Facilities for socialising and relaxing
• Lots of company social events
• "Me Days" ~ equivalent to 1 extra week of annual leave
• $120,000-$130,000 package per annum + bonus + benefits

Culture

People here have real relationships that go beyond work, and maintaining our awesome culture is a top priority at AC3. We believe it’s important that everyone is heard and treated with respect, whether you have the next big idea or simply a question. We keep it real and live by the AC3 way. The 3 simple elements of the AC3 Way are :

• Work Wise – As one AC3, we put our combined skills to work to ensure we do more good, for much less. All in service of our customers and each other.
• Work Humble – As a team, we bring our authentic selves to the world of tech. It’s our down-to-earth, humble nature that makes us unique and easy to work with.
• Work Honest – We’re here to do an honest day’s work, individually and as a team. We’re constantly looking for opportunities to take the initiative and implement practical solutions.

We’d love for you to experience the AC3 way for yourself!