Night Guest Service Agent

Check, post, and balance the day's transactions with accuracy.Ensure payments—cash, credit, charges, and chargebacks—are correct.Spot and fix any discrepancies quickly and effectively.Complete the night audit report with all supporting documentation.Work with our Accounts team to keep daily financial records in check.Share suggestions to help reduce errors and improve efficiency.Making the Numbers Add UpCheck, post, and balance the day's transactions with accuracy.Ensure payments—cash, credit, charges, and chargebacks—are correct.Spot and fix any discrepancies quickly and effectively.Complete the night audit report with all supporting documentation.Work with our Accounts team to keep daily financial records in check.Share suggestions to help reduce errors and improve efficiency.Delivering Guest ExperiencesBe there for guests—whether it's a late-night check-in, an early wake-up call, or a simple question.Manage check-ins, check-outs, and reservations with efficiency and warmth.Resolve guest concerns professionally or escalate when needed.Promote hotel facilities, loyalty programs, and upsell opportunities naturally.Represent the hotel brand with positivity and enthusiasm.Keeping Things Safe & Smooth OvernightConduct floor checks to make sure guests and the building are safe and secure.Record and report any incidents, from minor issues to emergency situations.Support crisis management plans and respond calmly to emergencies.Keep public areas clean and welcoming throughout the night.Organize and deliver early breakfast orders.Prepare a thorough handover for the morning team.Being a Team PlayerSupport other departments when needed to keep everything running seamlessly.Learn the ins and outs of Duty Manager, Concierge, and Porter roles to step in when required.Actively contribute to a positive and service-focused team culture.Take part in training, meetings, and opportunities for growth.What We're Looking ForA keen eye for detail and accuracy (especially with numbers).

Great people skills—you're approachable, calm, and professional.Confidence in handling guest concerns and problem-solving on the spot.Solid computer and hotel systems knowledge (or the willingness to learn fast!).

Someone who can work independently, stay focused, and keep cool under pressure.Flexibility to work overnight on weekends, and public holidays.Why Join Us?

Working nights doesn't mean missing out, you'll be part of a supportive team, gain skills across guest service, finance, and hotel operations, and be a key player in keeping the hotel running 24 / 7.

You'll have the chance to make a real difference to guest experiences, while also enjoying the quieter side of hotel life.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions : Which of the following statements best describes your right to work in New Zealand?

How many years' experience do you have as a Night Guest Service Agent?

Are you available to work public holidays?

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