Operations and Stargazing Manager

This role will act as 2IC to the Senior Operations Manager, providing support for Activities operations (Pools, Rink, Tube) during the afternoons from 3pm to close. The role supports activity managers and supervisors, focusing on core values, staff engagement, and operational needs at Tekapo Springs.

In addition, this role reports directly to the Star Gazing Team and leads its business and team.

Working hours are from 3pm to 11 : 30pm, Wednesday to Sunday, with possible seasonal adjustments.

OUR VALUES

• Nothing is a problem - We meet your needs with simplicity and flexibility, empowering staff to create memories.
• Excellence & Reputation - Strive to be the best, creating memorable experiences for customers and staff.
• Take Pride, Have Fun - Do what you love, care for the team, and enjoy the work environment while maintaining attention to detail.
• Be Safe, Be Sustainable - Prioritize safety, health, and environmental responsibility with innovative technology.

KEY ACCOUNTABILITIES

Leadership

Supporting Managers & Supervisors

Customer Service & Sales

Finance & Administration

Star Gazing Management

Other Responsibilities

Health & Safety

Relationships

External : Customers, locals, partners, suppliers. Build feedback, education, and trust.

Internal : GMs, maintenance, finance, sales, staff. Communicate vision, ensure readiness, and support staffing and sales.

Knowledge & Skills

Essential : Leadership, customer service, safety compliance, computer skills, team management, sales skills.

Desirable : Relevant certifications, rostering experience, staff training, visa knowledge, lifeguard certification.

Personal Attributes

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