Sales Operations & Excellence Manager

About the Company : Established in

• following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy combines Vin (the French word for wine) with Archy (from the Ancient Greek word for leadership). Together, it means wine leadership.

Vinarchy is one of the world's leading dedicated wine companies and home to an incredible range of global brands led by Hardys, Campo Viejo and Jacob's Creek.

Our quality wines offer something for everyone and every occasion – each bringing its own unique story to the world. We craft wines in Australia, New Zealand, Spain and South Africa, with our global sourcing footprint also spanning premium grape growing regions in Italy, Argentina, France, the United States and Chile.

Vinarchy will redefine wine by meeting the fast-changing needs of our consumers with new formats, innovative products, and experiences that welcome all into wine for moments of celebration and connection.

It's a place where passionate people can do their very best work, break new ground and redefine the industry they love.

The Opportunity : Derive sales Operational Excellence and make an Impact

We are seeking a highly experienced and technically proficient Sales Operations and Process Excellence guru to join our New Zealand Sales team. This is a unique opportunity to own the operational integrity and process future for our entire sales function (across Grocery, Retail, On Premise national accounts and field) while benefiting from a progressive work model that values true work-life integration.

Reporting directly to the Head of Grocery & Retail, you will be the single most critical bridge between sales strategy and frontline execution, ensuring our teams have the information, data, systems, and streamlined processes they need to succeed.

Your Core Mission : Strategy, Data, and Execution Excellence

This role requires a senior individual who can balance daily operational excellence with a long-term vision for process improvement. Your key focus areas will include :

Technical aspects of the role :

CRM Mastery & Operational Integrity : Serve as the primary administrator and Subject Matter Expert for our core Sales CRM and field technology. You will ensure total system health, data accuracy, and provide expert first-line support to guarantee flawless execution by the field team.

Be the Data Authority : Transform raw data into the single source of truth for the Sales team. Design and deliver Power BI dashboards that track key performance indicators and bonus program success.

Design the Future : Lead the charge on operational efficiency. You will identify and implement modern, scalable processes for data management, forecasting, and field compliance.

Who we're looking for :

Exceptional Influence : The ability to simplify complex data and technical mandates into clear, persuasive messages for stakeholders, driving consensus and adoption across the business.

Commercial Acumen : The insight to understand why the data matters, linking operational metrics directly to sales strategy, profitability, and high-level commercial decisions.

Systematic Problem-Solving : A meticulous, analytical mind capable of diagnosing complex operational bottlenecks and designing robust, scalable solutions.

Drive & Accountability : High capacity for self-starting, meticulous time management, and an unwavering commitment to meeting deadlines and delivering high-quality, reliable output.

What You Need to Succeed

Senior Experience : Minimum 5 years in a dedicated Sales Operations or Commercial Excellence senior role (ideally FMCG).

Technical Authority : Advanced, non-negotiable proficiency in Field CRM Administration, Power BI data visualization, and Advanced Excel data modelling.

Strategic Acumen : Proven ability to translate complex data into clear, strategic narratives that inform senior leadership decisions.

Influence & Alignment : Exceptional communication skills with a track record of influencing and aligning cross-functional stakeholders (Sales, Marketing, IT, Finance).

Why Join Us?

Flexible Working : We are committed to a modern, flexible approach to work. For the right candidate, we are open to discussing a reduced hours arrangement (e.g., 4-day week) or other flexible schedules to support optimal work-life balance.

Impact : This is a high-visibility role where your expertise directly informs and enables our national sales strategy and revenue targets.

Competitive Package : We offer a highly attractive salary, reflective of your seniority and expertise, alongside a comprehensive benefits package.

Auckland Hybrid : A collaborative team environment with a balance of office and remote working.

A range of benefits including a wine allowance, subsidised health and wellness, free health insurance, extra leave, and product discounts.

If you are an exceptional Sales Operations professional looking for a senior role that offers both significant strategic impact and genuine flexibility, let's talk, apply today!

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