Customer Service Specialist - Seeking Expressions of Interest

Customer Service Specialist

Mercury is a bold, future-focused organisation providing energy and telecommunications to more Kiwis, leading the way with renewable energy and a sustainable future. Our purpose is to take care of tomorrow by connecting people and places today.

The Opportunity : We are looking for expressions of interest for the role of Customer Service Specialist . You will work with our team and customer base in the Service Hub, which provides exposure to learn about the various facets of the business.

What you will be doing :

• Work in our contact centre to assist with a variety of enquiries such as helping customers understand their bills, moving services, reporting faults, and related tasks.
• Investigate queries with other departments to ensure a satisfactory resolution for customers.
• Keep up to date with product and company knowledge, and perform other duties as assigned.

We are looking for :

Need to know :

Mercury Offers (full benefits listed on our Career Page) :

Mercury is a learning organisation committed to providing opportunities to grow and develop now and in the future. Part of the role includes building your skillset and mindset through various programmes, creating an energised, innovative and agile work environment where you feel valued.

Every voice has its place - and together, we thrive.

At Mercury, we believe a diverse team strengthens our organisation. If you are passionate about creating Energy Freedom and want to join our team, we encourage you to apply for roles that match your skills and interests, even if you don't meet every criterion.

The start date for this role is 3 November. Applications are invited promptly.

Applications close 15 October 2025 at 5 : 00pm. If you need any support, please reach out to (emailprotected).

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