Customer And Information Advisor

Overview

Are you naturally empathetic and an energetic individual who is ready to be the first point of contact for prospective and current akonga (students), as well as other external stakeholders?

This is an exciting full-time, permanent opportunity for a customer service superstar who is proficient in phone, email and face to face service.

You will have a natural desire to help akonga achieve their study and career aspirations, with an eye for detail and a thirst for knowledge.

The appointing salary for this role will be between $58,000 and $65,000, dependent on skills and experience.

The Customer and Information Advisor role is based in Wintec reporting to the Team Leader in the Student Enrolment and Information Centre.

To be successful in this role you will :

Be naturally empathetic, self-motivated and energetic.

Have excellent interpersonal, relationship building and communication skills.

Have a tertiary qualification at level 5 or above or a minimum of 2-3 years' work experience in a customer facing role.

Have a broad understanding of Tertiary education in New Zealand.

Be able to assist with accurate data entry to a high standard, ensuring there are minimal delays for internal and external stakeholders.

Work co-operatively and be open to working closely with others in a team to achieve results together.

As an inclusive and supportive employer, we value diversity and want to encourage anyone interested to apply, regardless of whether you tick all the boxes or not.

We know that people from underrepresented groups and women don't apply for roles if they're not a 100% match, but we're not looking for perfection, we're looking for potential.

We want to see the real you in your application and welcome the real you on board if you come and work with us.

Skills are gained across many areas of life, not just in formal employment.

If you can demonstrate the skills listed, but your experience was gained through whanau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.

For more information, please view the Position Description below.

Wintec is committed to giving effect to Te Tiriti o Waitangi and delivering services in a manner that responds to the needs of Maori learners and their whanau, as well as the aspirations of iwi and Maori communities throughout our region (including Maori employers).

To deliver effectively on this commitment, we recognise the need for a culturally competent and confident workforce vertically and horizontally across our organisation.

We pride ourselves on being a welcoming environment where we learn and achieve together while strengthening and growing the whole person.

Me pehea te tono | How to apply

We will be assessing applications as they come in, and this role will be closed earlier if we receive a suitable candidate.

As a responsible employer and education provider, Wintec is committed to the protection of children and vulnerable persons and applies relevant policy and practice to meet this commitment.

Applicants for this position should have NZ residency or a valid NZ work visa and will be required to undergo pre-employment checks; Successful candidates will be required to undergo relevant vetting and employment checks.

Please note : This role has been identified as a children's worker – therefore the successful candidate will need to undergo a Safety Check process which includes but is not limited to a New Zealand Police vet.

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