Customer Service Agent - Rotorua (12-month Fixed-term)

Overview

Kia ora!

Air New Zealand currently has an exciting 12-month fixed-term, part-time opportunity for a Customer Service Agent at Rotorua Airport!

Working at Rotorua Airport, you’ll be part of a dynamic and fast-paced environment that requires a passion for people, travel, and a high level of resilience. Every customer has a unique story, personality, and background, so no two days will ever be the same.

Our dedicated team provides warm, friendly service to ensure customers have a smooth and enjoyable travel experience. There will be times of high pressure and tight deadlines, so adaptability and resilience are key. Your responsibilities will be diverse, including checking in customers, assisting passengers with special requirements, dispatching flights, managing disruptions, and supporting flight arrivals and departures.

Shift Roster

In this part-time role, you will work a minimum of 36 hours per fortnight, with the potential to work up to 72 hours per fortnight. You will be required to work on a rotating roster, which includes early mornings, late nights, weekends, and public holidays. Shift times can vary, ranging from a 5 : 00 a.m. start to a 10 : 00 p.m. finish, depending on business needs and flight schedules.

Role Requirements

To thrive in this role, you will need strong frontline customer service experience and a willingness to go above and beyond for our customers. Excellent communication skills and a professional, friendly manner are essential, along with the ability to problem-solve and take initiative in a fast-paced setting.

Key requirements

• Legal right to work in New Zealand (NZ Citizen, NZ Permanent Resident, or Australian Citizen)
• Minimum Restricted NZ Driver’s Licence at the time of application, with reliable transport to get to work
• Experience in a customer-facing role, ideally in a high-pressure environment
• Professional personal presentation, including communication and grooming, while meeting uniform standards

Benefits

If this sounds like the perfect fit for you, please apply online via our careers website with your CV and cover letter. Please note, we will not be accepting email applications.

Application close date will be Friday 24th October.

Additional Information

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."

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