Field & Human Source Intelligence Officer (SCO G2) - Human Source Unit (HSU)

Field & Human Source Intelligence Officer (SCO G2) - Human Source Unit (HSU)

• Are you motivated by a challenge and a dynamic work environment?
• Do you want to be at the forefront of Customs response to Transnational Serious Organised Crime (TSOC) and the growing threat it presents to New Zealand's border?
• Are you looking for a career beyond the ordinary?

Human Intelligence (HUMINT) is a vital intelligence stream that supports Government's commitment to addressing the harms caused by the importation of illicit drugs, revenue fraud, the growing threat of TSOC, and Trusted Insiders.

As part of New Zealand Customs Service, the Human Source Unit (HSU) manages covert relationships through a team of source handlers and support staff. Overt relationships are managed through our Field Intelligence officers.

The Senior Customs Officer Grade 2 (G2) Field and Human Source Intelligence Officer (FHSIO), is a new hybrid role for New Zealand Customs, combining the overt and covert nature of Human Intelligence collection. A seasoned Field Intelligence Officer with some source handling experience would thrive in this role.

HSU is a national team based in Auckland. You will be required to work unpredictable hours alongside your team on occasion which can include travel anywhere in New Zealand. This may include working long hours and weekends.

To apply for this role, you must have :

The salary for this role is $82,894 - $106,618 plus an annual allowance of $16,286 for working flexible hours.

The FHSIO will be responsible for intelligence collection across New Zealand. This is a role which encompasses both the whole of case management of Covert Human Intelligence Sources and building and maintaining key overt relationships within the ports, airports, maritime industry, supply chain and partner agencies.

The Human Source Unit targets people and organisations behind organised criminal activity impacting the border; this role therefore requires a high level ofinnovation, creativeness, thinking outside the square, and comfort in dealing with ambiguity. An ability to confidently and skilfully manage covert and overt relationships is required.

The FHSIO will produce high value reporting of impactful intelligence relating to the importation of illicit drugs, revenue fraud, firearms and Trusted Insiders within ports, airports and the supply chain.

The FHSIO will be responsible for growing and managing their own stable of Covert Human Intelligence Sources and having a strong focus on building and maintaining key overt relationships within the Ports, maritime industry, supply chain and partner agencies.

The role requires resilient, self-motivated, proactive individuals with a strong ability to build effective, outcome driven relationships. You will be dynamic, conscientious and adaptable.

If you successfully pass all stages of the recruitment process for this role and are offered a position, you will be required to attend and complete a 7.5-week Customs level 1 HUMINT course that will commence in February 2026. This is a pass or fail course. Your employment will be subject to the successful completion of the 7.5-week course which is critical for you to safely deploy as a Field and Human Source Intelligence Officer. If you are unable to pass any of the key assessment modules, your employment with Customs will be terminated and you will be given four weeks' pay in lieu of notice.

About you | Ko wai koe

To be successful in this role you will need to be able to demonstrate the following :

To work for the New Zealand Customs Service in this role, you must be able to meet the following requirements :

Already having a Top Secret clearance is a benefit, but not a requirement. We’ll guide you through the process.

You will also be asked to complete a medical check, drug screening and a physical fitness test.

Our people have opportunities to complete on-the-job training, formal courses and leadership programmes, as well as the chance to move across diverse roles. We foster an inclusive and supportive team environment with vibrant social and cultural groups. We also support flexible working - talk to us about how we can help you achieve your flexible working goals, within our operational requirements. Our people get discounted health insurance, free on-site gyms (in some locations) and three days of service holidays in addition to four weeks of annual leave.

How to apply | Me pehea te whakauru

Please apply online. You will be asked to outline your relevant skills and experience in human intelligence or relationship management and a few competency based questions, along with why you are interested in the role. The online application process takes a bit of time and requires you to provide examples of previous work experience. We have some specific questions about that in our online process. It’s best to set aside some time when you won’t be interrupted.

If shortlisted, you will be asked to participate in a practical assessment and complete online psychometric testing which includes a personality and leadership growth profile that can be used to aid your career development.

Applications close on Friday 28th November 2025 at 5pm.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role. We also support flexible working arrangements.

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