Sea Logistics- Operational Care Specialist

Sea Logistics- Operational Care Specialist

Reporting to the Export Operational Care Supervisor and based within a team of export specialists, this role is responsible for export operations, including bookings with carriers and arranging some transport as needed, alongside the required documentation for a wide range of clients. Working in close collaboration with your peers within the Customer Care Team, your responsibility is to ensure operational requirements are met to help deliver overall customer excellence.

How you create impact

• Documentation Excellence : Accurately and efficiently generate all required export sea shipment documentation.
• Shipment Coordination : Arrange bookings and manage amendments directly with shipping lines, maintaining regular communication with carriers and suppliers.
• Cargo Visibility & Order Management : Oversee order allocations and ensure full cargo and documentation visibility across Kuehne+Nagel’s digital platforms.
• Vendor Cost Management : Apply strong financial acumen to manage vendor costs effectively.
• Operational Excellence : Deliver consistent, high-quality service throughout the entire sea logistics shipment cycle.
• Cross-Functional Collaboration : Work closely with the Customer Care Team and internal departments to meet customer expectations.
• Compliance & Governance : Ensure adherence to all relevant regulatory and governance requirements.
• Claims & Dispute Resolution : Provide support in resolving claims and disputes promptly and professionally.

What we would like you to bring

What’s in it for you

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

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