Order Management Specialist - Auckland & Christchurch Locations

Overview

Order Management Specialist - Auckland & Christchurch Locations. Join to apply for the Order Management Specialist role at Keith Andrews.

Drive your career forward with a role at the heart of our sales operations. As our Order Management Specialist , you'll be the vital link between our customers, sales team, finance, and operations. You'll oversee the entire order lifecycle — from the moment a deal is confirmed to vehicle handover and invoicing — ensuring a smooth, accurate, and seamless process for both customers and internal teams.

This role is perfect for someone looking to grow into a sales career. You'll gain firsthand experience with customer engagement, order management, CRM systems, and business processes, while developing a deep understanding of our products and customers. High performers are often considered for internal sales positions as opportunities arise.

What you'll be doing

• Manage the full sales order lifecycle , ensuring accuracy, visibility, and timely completion.
• Maintain and align data across Salesforce and Equip (Internal systems)
• Provide regular updates to both internal teams and customers on order status and delivery timelines.
• Prepare invoices, track payments, and support commission accuracy and reporting.
• Collaborate with body builders and logistics teams to ensure builds are on track
• Measure and report on key metrics such as body builder SLAs and customer satisfaction.
• Contribute to process improvements, reporting, and strategy to enhance the customer journey .

What you'll bring

Why this role is unique

At Keith Andrews, you'll be part of a team that's passionate about delivering exceptional customer experiences while driving innovation in the commercial vehicle industry. We offer ongoing training, development, and clear career pathways to help you achieve your professional goals .

Be the connection between our customers and our success. Apply now and start building your future in sales!

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