Customer Service - Seafreight Import Export Operation
Vanguard LogisticsQueenstown, Otago, New Zealand11 days ago
Job descriptionMinimum 2 years of Customer Service experience in NVOCC or freight forwarding Strong understanding of seafreight operations and documentation requirements Excellent communication and interpersonal skills to effectively interact with customers Ability to multitask, prioritize and work under pressure to meet deadlines Demonstrable problem‑solving and analytical skills Strong attention to detail and commitment to delivering high‑quality service Opportunities for professional development and career advancement Flexible work arrangements to maintain a healthy work‑life balance Team‑building activities and social events
Seafreight Customer Service
Vanguard Logistics Services (Singapore) Pte Ltd is seeking motivated and experienced Seafreight Customer Service professional to join our dynamic team. In this full‑time role, you will be responsible for providing exceptional customer service experience and support to our clients.
What you’ll be doing
- Manage and respond to customer inquiries and requests related to seafreight shipments
- Coordinate with internal teams and external partners to facilitate seamless freight forwarding services
- Prepare and process relevant documentation for seafreight shipments
- Monitor shipment status and provide proactive updates to customers
- Assist with the resolution of any issues or concerns that may arise during the shipping process
- Maintain accurate records and data related to customer accounts and shipments
- Contribute to the continuous improvement of customer service processes and procedures
What we’re looking for
Customer Service
What we offer
About us
Vanguard Logistics Services is a leading global NVOCC, freight consolidation service provider. With a strong presence in the Commonwealth Central Region, we pride ourselves on delivering reliable and efficient services to our clients. Our team of dedicated professionals is driven by a commitment to innovation, customer satisfaction, and sustainability.
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Customer Service • Queenstown, Otago, New Zealand
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