Senior Stakeholder Engagement Advisor

What you'll be doing | He aha tau e mahi ana

Customs is seeking an experienced engagement professional to lead the engagement planning and delivery for a large-scale regulatory change project.

This is a fast paced, hands-on role where you'll be the go-to person for providing high quality advice on how to bring stakeholders on the journey as we move through the implementation phase of an upcoming regulatory change.

This role will be part of an implementation project team that is guiding operational teams and work areas through key decisions to implement change, undertaking system / process re-design and technology change, updating policies and procedures and corporate documentation, and developing training material and undertaking extensive stakeholder engagement.

Responsibilities will include :

Developing engagement plans to engage, inform and educate stakeholders.

Translating complex information into clear, plain English educational resources for target audiences.

Establishing and facilitating engagement sessions (e.g. webinars, industry forums, group and individual meetings) and feedback channels for both internal and external stakeholders.

Collaborating with subject matter experts, relationship managers and communications colleagues to ensure engagement is consistent and protects and enhances Customs' reputation.

This is a fixed term contract for 12 months and you will report to the Stakeholder Engagement Manager.

About You | Ko wai koe

To be successful in this role you'll be a confident, well-established communications and engagement professional used to liaising with, and providing advice to, colleagues at all levels within an organisation.

Strong writing, editing and presentation skills are also required.

You will bring enthusiasm, determination, tenacity, and the ability to work at pace in an ambiguous environment.

You will need to think critically and strategically about reputational risk and develop fit-for-purpose plans, with the ability to interpret data, understand audience needs, and tailor engagement and industry education resources to suit.

If you have demonstrable experience with utilising a variety of engagement tools and methodologies, stakeholder engagement management, change communications and well-developed influencing and negotiation skills - we look forward to hearing from you.

At Customs, we protect and promote New Zealand through world-class border management.

You'll be part of a collaborative, high-performing team committed to successfully delivering regulatory change that supports New Zealand's future border operations.

The role offers variety, challenge, and the chance to make a meaningful contribution to New Zealand's border and national security.

We value diversity, integrity, and a spirit of service.

We also encourage the use of Te Reo Maori and Tikanga in the workplace.

To work for the New Zealand Customs Service, you must be able to meet the following requirements :

Be a New Zealand Citizen or New Zealand Permanent Resident

Residing in New Zealand at the time of application

Have resided continuously in New Zealand for the last 5 years

• If you are a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 5 years but have been absent from New Zealand for periods of 6-9 months within the past five years, preferably in one or more of the following countries : either Australia, Canada, UK or the USA then you will be required to provide overseas Police certificates for these periods spent outside of New Zealand.

Successful applicants are also required to pass a drug test and have a clear Police record.

How to apply | Me pehea te whakauru

Please apply online - we cannot accept applications via email - you must apply using the link provided.

You'll be asked about your relevant skills and experience, and why you are interested in this role, however a cover letter is not required.

Shortlisted applicants will also complete a psychometric assessment.

Applications close on Sunday 5th October 2025 at 11pm.

The New Zealand Customs Service | Te Mana Arai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace.

We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.

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