Customer Experience Supervisor

OverviewBay Venues owns and operates venues across Tauranga Moana, including the Mount Hot Pools, Baywave, Mercury Baypark, and 24 facilities.

We aim to create memorable moments through connection and fun with our community, guided by our values Manaakitanga (Service), Whakawhanaungatanga (Relationships), Kaitiakitanga (Caring), and He Toi Tangata (Excellence).

We are seeking a motivated and experienced Customer Experience Supervisor to oversee our customer service operations and lead our team to deliver outstanding customer experiences.Key ResponsibilitiesLead, coach and manage a high-performing customer service team.Develop and implement customer service policies, procedures, and standards.Monitor and improve service quality across all customer touchpoints.Handle escalated complaints and complex customer issues.Analyse service data, prepare reports, and recommend improvements.Ensure compliance with company processes and industry requirements.For a full Position Description, please email

• and a copy will be supplied.Essential Criteria for SuccessProven experience in a customer service management or supervisory role.Strong leadership, communication and team management skills.Demonstrated ability to resolve complex customer issues effectively.High level of organisational skills and ability to manage competing priorities.Customer-focused mindset with a commitment to continuous improvement.Additional RequirementsFull-time availability, with flexibility to work across operational hours if required.Proficiency in using customer management systems and reporting tools.Eligibility to work in New Zealand (visa sponsorship may be available for the right candidate).

So why not join us?

We offer purpose-driven work, work-life balance, strong leadership, and an inclusive culture with a shared vision of creating The Best Venues for the Bay.

Application process continues below.Application ProcessInterested candidates are invited to submit their resume, along with a cover letter detailing their relevant experience and motivation for applying, before the closing date of Monday 6 October 2025.

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