Legal Consultant, Customer Experience

ComplyWith makes the law clear for people who need to do things right.

Our vision is to be well known as Aotearoa New Zealand’s legal compliance leader, simplifying legal complexity with easy-to-read content and pleasure-to-use technology.

Our growing legal technology business works with over 180 Kiwi businesses, including regulators and industry leaders.

The working environment at ComplyWith encourages grounded achievers who love doing work that matters and getting stuff done. We’re confident, humble, and authentic.

Get a taste of what we do at ComplyWith here .

We offer a unique opportunity to use your legal skills in Aotearoa New Zealand's fast-growing SaaS sector. At ComplyWith, we pride ourselves on an awesome working environment :

• We value work-life balance - enjoy core working hours and regular work-from-home days once you’re up to speed
• We empower each other to take on responsibility - you'll be supported to grow your career and skillset, and directly lead your own project work
• We have fun - we have cornhole, office bikes, and paddleboards at our Wellington waterfront office

About the job

As a Legal Consultant (Mātanga Ture Wheako Kiritaki) at ComplyWith, you’ll use your legal expertise, attention to detail, and customer-focused perspective to drive success and add value for our customers throughout their entire customer journey.

You’ll lead projects and manage relationships with some of Aotearoa’s most respected organisations as you steer their legal compliance journey. You’ll use your legal expertise to tailor our legal tools and content to align with customer operations, while building strong customer relationships.

You’ll engage with a wide variety of organisations (including local government and public sector organisations, electricity companies, universities, ports, trusts, and charities) to drive best practice use of our products and simplify their ongoing legal compliance and risk management. This role would suit someone who enjoys diving into different areas of the law, with the opportunity to specialise internally in some of our main customer industries.

Part of a small team reporting to the Head of Customer Experience, there will be opportunities to grow your career with ComplyWith as the business continues to grow. This unique role at the intersection of law and technology allows for more autonomy and client contact than a typical intermediate legal role. You’ll broaden your legal expertise across a variety of industries while applying the law through technology-driven compliance solutions.

This is a full-time role in our growing Customer Experience Team, based in our Wellington waterfront office.

What you’ll be doing

In this diverse customer-facing role, you’ll deliver practical legal compliance outcomes for industry-leading organisations.

Your work will include :

Working with legal and risk teams to introduce, embed, and expand our products across their business

You’ll have mentoring and support from senior team members to get up to speed.

You’ll also work closely with the Content Team which is responsible for our legal compliance content, and the rest of the Customer Experience team to support and guide our customers on our legal products.

How you’ll know you’re successful

You know you’re doing a great job when :

What you’ll bring

We’re looking for someone with the skills to comfortably and clearly communicate legal complexity to customers and senior stakeholders. You’ll have a systematic approach and can grow with us as ComplyWith continues to accelerate.

The ideal candidate will demonstrate the following :

An interest in the interface of the law, technology, client needs, and innovation

Simplicity-driven

If you don’t quite meet the requirements but think you’d be a great fit for the role, we’d still love to hear from you.

We’ll review applications as they come in.

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