Business Connect Coordinator

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Join to apply for the Business Connect Coordinator role at Chorus NZ Limited

Nau mai, haere mai. We’re Chorus. You may have already heard about us and know we’re the team empowering the digital future of Aotearoa with our ultra-fast fibre. We’re a talented bunch who are passionate about our purpose : Unleashing potential through connectivity. Enabling better futures for Aotearoa.

Te Wāhi | Where : Auckland

Te Pūtake | Why we’re hiring : We’re stepping into our next chapter, aspiring toward 80% fibre uptake across the motu by 2030. With our new strategy providing the roadmap for what we’re working to achieve and how we’ll get there, opportunities are emerging as we seek to expand our capability and talent in new and different spaces.

Are you passionate about delivering seamless customer solutions and seeing a job through from start to finish? We’re looking for a dedicated professional to join our Business Connect team, where you’ll play a critical role in bringing Chorus services to life for our customers. This isn’t just about order processing – it’s about interpreting complex customer requests, ensuring technical feasibility, and collaborating with internal and external partners to deliver right-first-time results. You’ll manage service orders end-to-end, identify and resolve roadblocks, and contribute to improving how we work every day.

In this dynamic role, you’ll have the opportunity to make a real impact. From coordinating implementation plans to providing support for new team members and identifying process improvements, you’ll be a key part of a high-performing, customer-focused team. You’ll need to stay sharp – maintaining an up-to-date understanding of our products, processes and performance standards – and be comfortable balancing your own workload while supporting the success of the wider team. If you're a natural problem-solver who takes ownership and thrives in a collaborative environment, we want to hear from you.

We're after someone who takes initiative, thrives on ownership, and has a strong attention to detail. You'll be a confident communicator, able to juggle priorities, solve problems on the fly, and always keep the customer experience front of mind.

To succeed in this role, you’ll bring :

• Proven ability to manage end-to-end service delivery or provisioning processes
• Strong problem-solving skills and a proactive approach to resolving issues
• Excellent communication and stakeholder engagement skills
• Ability to interpret customer requirements and translate them into technical outcomes
• High attention to detail with a focus on quality and accuracy
• Comfortable working in a fast-paced, team-oriented environment
• Solid time management and workload planning capabilities
• A collaborative mindset and willingness to share knowledge
• Strong commitment to personal development and continuous learning
• Experience with telecommunications or service delivery is a bonus (but not essential)

Not sure that you meet all the requirements? If you still think you could be great for the role, we encourage you to apply!

We’re shaping a future where all New Zealanders are free to access opportunities that define their own lives, as we expand our network to help Aotearoa grow. With a new strategy in place and a powerful, inspiring purpose, Chorus is an exciting space right now. We’re on the path to moving from being the great network builderto being the great network operator. To do that, we embrace our mindsets : Be bold, ignite growth , Honour our past, reimagine our future , and Connect communities, empower people . We need people who not only embody these mindsets and the underpinning behaviours but who also inspire others to do the same.

With our Chorus Care package benefits behind you, you’ll have the opportunity to learn and grow alongside a caring, open-minded team in an environment that embraces diversity, encourages innovation, redefines flexibility, and offers an enviable work life balance.

We know how to do hybrid working well and have been doing it for years and encourage you to find ways to work flexibly . If it suits your circumstances and delivers great outcomes for Chorus – that’s when you know you’ve found the Sweet Spot!

We have a fair, inclusive and equitable culture where our differences are our strengths, we connect on shared values, and everyone has the opportunity to thrive. Please let us know of any accessibility requirements you would like us to consider to support you with your application. We know women are underrepresented in senior roles, and we want to change that. If you’re a woman looking for your next step, in a company that genuinely supports your growth, has a flexible work culture and visible female leaders we’d encourage you to apply.

Come be part of a new era at Chorus, apply today.

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