Senior Manager, Health Services

The Senior Manager, Health Services role to oversee the operations and lead the development MINDS Clinic services to bridge the socio-health chasm for PWID community, to address the complex needs of PWIDs and their families, and as the first responder to response (in a timely manner) to at risk-PWIDs.

This is part of CSS mandate as the dynamic and nimble service delivery arm in MINDS that response to emerging needs of PWIDs and Caregivers in the community.

Specifically : To advance and advocate healthcare agenda for PWIDs by reviewing and revamping the PWID healthcare framework.To connect with public health entities like polyclinics and hospitals to strengthen the framework by identify gaps and piloting initiatives to bridge these gaps.To explore collaborations with both public and private healthcare entities to strengthen the heathcare support and accessibility for PWIDs and their families.To plan, coordinate, direct, and evaluate the team's operational activities and resource utilisation to ensure operational efficiency, effectiveness and sustainability.Concurrently, to oversee the operation of the Clinic and the clinic service in accordance with the PHPC Act in support of MINDS Schools, Centres and Hubs.Maintain a high level of operational readinessReview and strengthen the respective response structure and processes to ensure that the at-risk PWIDs' social medical needs are attended to in a timely manner.Review and if need, strengthen the current services to ensure that they remain relevant to meet the needs of the clients and their families.Explore collaboration with relevant entities to establish a community support network to complement Clinic baseline services to develop accessible and a more comprehensive web of support.Drive Service and Operational ExcellenceDevelop, review and execute SOP and work processes and ensure compliance towards risk and safety management.Facilitate positive change management for smooth adoption of new technologies, productivity initiatives, process, and procedures in alignment to the overall agency's digitalisation plan.Prepare and analyse outcome statistics and performance reports and propose viable growth strategies.Ensure all areas of work are audit-ready.To evaluate the effectiveness of the programmes and services with feedback received.Accountable for the Team's Human Resources and Finance Management and ReportingOversees the recruitment and conduct performance appraisal of staff to support their professional development.Use manpower resources for optimal client outcomes through effective scheduling and staffing assignments.Oversee budget, resource utilisation and procurement matters.Drive Service / Programme Development, Innovation and Stakeholder RelationsDevelop the social-healthcare framework to address emerging healthcare needs or care transformation for persons with intellectual disabilities.Working with key stakeholders and outreach to AIC, MSF and SGE to highlight the services of the Clinic and explore funding sources.Establish a network of polyclinics and GPs for effective and seamless referral locally.Establish a network of volunteer specialists to enable clinic to deliver complex and specialized screening.Establish partnerships with established ID clinics locally and internationally for training and consultations for complex cases.Establish research and data analytics for predictive risk management and better management of chronic health conditions.QualificationsBachelor in Healthcare Management or Population Health Management or any relevant degree would be beneficialOther InformationExperience in clinical management and operations role would be beneficial.Experience working in the social services or health sector preferred.Technically skilled and competent.Good interpersonal and communication skills.Demonstrated ability to work effectively and efficiently and a team player.

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