Administration Support

Overview

Southern Cross Gillies Hospital, in Epsom, is designed with a focus on short stay surgery and family-centred care. The hospital has four theatres, a purpose-built day-stay facility and 20 in-patient beds with ensuite facilities. A centre of expertise for head and neck surgery and otolaryngology (ENT), it also offers oral and maxillofacial, gynaecological, plastic and reconstructive and general paediatric surgery, backed up by friendly, highly professional nursing teams and systems designed to benefit patients of all ages.

About the role

Southern Cross Gillies Hospital is looking for a proactive and customer-focused individual to join our team as an Administration Support. This is a full-time, rostered role, working Monday to Friday between 6 : 00am – 7 : 00pm, with Saturday shifts (8 : 00am – 12 : 00pm) every third week. This vacancy has arisen as our current team member has accepted a promotion within the organisation and will be transferring to another of our hospitals. Reporting to the Admin Team Lead, you will be the first point of contact for patients, visitors, and medical specialists—both in person and over the phone. This role combines reception responsibilities with a variety of administrative tasks, requiring someone who is confident, organised, and thrives in a team environment. You’ll be responsible for managing patient paperwork, handling phone and email communications, and supporting the smooth day-to-day running of the hospital.

We’re looking for someone who is detail-oriented, tech-savvy, and able to work collaboratively with others to share and split tasks effectively. A strong understanding of the Privacy Act and Te Tiriti o Waitangi is also important in this role.

Skills and experience

• Strong interpersonal and communication skills
• Experience in front-line customer service or reception is advantageous
• Proficient in Microsoft Office Suite and confident using digital systems
• Professional and empathetic approach to patient and visitor interactions
• Understanding of the Privacy Act and Te Tiriti o Waitangi principles
• Flexible and reliable with rostered hours, including occasional Saturdays

Our Organisation

At Southern Cross Healthcare, our purpose is clear : to advance quality healthcare across Aotearoa New Zealand. Our values shape everything we do : Care First, Better Together, Pursue Excellence. We’re proud to bring together over 4,000 skilled professionals—including 2,000 nurses and anaesthetic technicians—and more than 1,200 specialists, surgeons, anaesthetists, and allied health experts.

We honour Te Tiriti o Waitangi and foster a culturally safe environment that reflects manaakitanga and values the unique perspectives of our people. Our core value, Better Together, guides our goal to build a workforce that mirrors the diversity of Aotearoa New Zealand. If you have specific needs or would like to discuss how we can support you, please contact our Talent Acquisition team at for a confidential conversation.

Details

#J-18808-Ljbffr