Retail Partner Support Representative

Do you possess excellent customer service skills and pride yourself on your natural ability to build relationships?

If you enjoy working on the phones, providing excellent customer service to small business owners accross NZ, this could be the role for you.This is a newly created role, working for a large, international company with a great reputation.

The salary on offer is very competitive for this role.

This role is full time, Monday-Friday in office, at their West Auckland premises.

About the Role :

In this role, you'll be based in their West Auckland office, engaging with pharmacy retailers via phone.

Your role will be to promote core product lines, introduce new products, communicate promotional offers, and process orders—all while building strong, lasting relationships.

You'll connect with a portfolio of existing retailers by phone to share product updates, new launches, and exclusive offers as part of a regular call cycle, and you'll support customers to get the most from their products, helping them meet their business needs.

This position is perfect for someone with previous consumer telesales / field sales or phone-based customer service experience that included some sales.

Especially those with a background in pharmaceuticals or health.

There's no cold calling in this role, the leads are warm and includes 600 customers.

Key Responsibilities :

Drive Sales : Make regular outbound calls to pharmacy retailers to promote core products, introduce new lines, and offer promotional deals.

Build Relationships : Develop strong, ongoing connections with retail partners to maximise sales opportunities.

Product Knowledge : Stay informed on product benefits and industry trends to effectively educate and influence buyers.

Process Orders : Accurately manage orders, replenishments, and promotions using CRM systems.

Market Insights : Gather customer feedback and competitor intel to inform sales strategy.

Customer Support : Assist with inbox / chatbot queries and support the Customer Service team as needed (e.g. processing credits, product recalls).

What You Bring :

Maturity and the ability to build relationships with decision makers.

Previous experience in pharmacy or consumer goods telesales or field sales.

You may come from a retail pharmacy environment, looking for soft touch into the world of pharma sales.

Resilient, goal-oriented, and self-motivated.

Confident objection handler with excellent interpersonal communication.

Organised and detail-focused with strong planning and execution abilities.

Permanent residency or NZ Citizenship.

This is an opportunity to be part of a company that genuinely values your voice, your ideas, and your drive.

You'll be joining a culture of excellence, growth, and purpose.

If perhaps your longer term career goal is to become an on-road sales person, then this is the natural long term career progression with this role.

If you're ready to bring your sales expertise to a role where you'll help deliver life-changing healthcare solutions to the community, we'd love to hear from you.