Service Technician - Wellington

Overview

Location : Wellington, New Zealand.

Otis New Zealand is part of the OTIS Family and Forbes 2024 World's Best Employers.

At Otis, it's our people that make us different.

Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights.

Date Posted : 2025-08-26

About You : We are looking for a Service Technician based in Wellington, New Zealand.

In this role, you will work closely with other Installers, Electricians, Adjusters, Trade Assistants, Field Engineers, and Construction Coordinators.

This role reports to the Service Manager.

Privacy Policy and Terms apply.

Otis is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

To request an accommodation in completing an employment application due to a special need or a disability, please contact

Benefits

Competitive package per the EBA

Permanent role

Join a company focused on safety, quality, and ethics

Excellent learning opportunities and career growth

Key Responsibilities

Performs Service and Maintenance work in accordance with relevant job procedures, technical articles, and operations manuals.

Attend lift and escalator breakdowns and perform repairs and control modifications on lifts and escalators, including re-roping, hoisting, and rigging.

Identify process improvement opportunities and help facilitate continuous improvement to meet customer needs.

Electrical and Mechanical training to apprentices and subcontractors.

Perform upgrades and repair work in accordance with all relevant Codes, including SAA Lift Code AS1735, and in accordance with the relevant Award and / or Enterprise Bargaining Agreement.

Liaise with customers and submit leads using Otis-provided applications.

Standby and provide after-call-back coverage.

Key Working Relationships – Internal and External

Works closely with Field Engineers, Service Mechanics, and Branch and Operations Managers.

Liaises with functional management at other Otis entities and headquarters.

Represents the Company's relationships with major customers, suppliers, and the public.

Sales Team : Sales Account Representatives, Managers, and Coordinators (where relevant).

External stakeholders include Customers, Building Owners, Managers, Independent and Government Agencies, Unions, Consultants, and Suppliers.

What You Will Need To Be Successful

Have Electrical and / or Fitter qualifications relevant to the role and lift apprenticeship or other industry-accredited training program (desirable)

Minimum two (2) to five (5) years' experience within the Lift Industry

Extensive Electrical and Mechanical knowledge across large equipment and the ability to perform knowledge transfer

Ability to work at heights and hold a valid driver's license

Demonstrated fault-finding and problem-solving skills

Strong English language skills, both verbal and written

Intermediate knowledge and experience using technology, including mobile communications, applications, and other computer-based systems (Word, Excel, Email, Internet)

Highly organized, structured, and able to handle multiple tasks and competing priorities

Attention to detail and results-driven

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