Operations Manager

Overview

Service Foods is seeking a strong, capable, and detail-oriented Operations Manager to lead our Christchurch branch.

You'll play a key role in driving operational excellence and continuing the success of our Otautahi operations.

This role reports directly to the GM - South Island.

Mo te turanga mahi | About the role : As Operations Manager, you'll oversee all aspects of our established facility in Woolston, Christchurch — managing people, processes, and performance across warehouse, processing facilities, logistics, and inventory, with a strong focus on achieving DIFOT targets.

Your mahi is to grow people and operations — building capability, improving systems, and driving performance across the branch.

Key Responsibilities

Manage day-to-day operations including warehouse, inventory, fleet, logistics and processing facilities.

Develop and implement strategies to improve efficiency and reduce costs

Oversee resource allocation and scheduling to ensure timely deliveries and excellent customer service

Lead, coach, and mentor line managers, supervisors, and frontline staff

Monitor operational costs and implement cost-saving measures

Ensure FIFO stock rotation and minimise errors, credits, and wastage

Enforce health & safety and food safety protocols

Collaborate with sales and procurement teams for seamless coordination

Analyse KPIs and performance metrics to drive continuous improvement

Foster a culture of collaboration, accountability, and operational excellence

About you

He korero mou : About you : A tertiary qualification in business, logistics, warehousing, operations, or a related field is preferred.

You'll bring at least 5 years of leadership experience in warehouse or logistics operations, ideally within the foodservice industry.

People management skills are essential.

You'll Bring

Proven expertise in operations management, planning, and performance monitoring

Strong leadership and team development capabilities

Excellent communication and influencing skills

Strategic thinking and problem-solving abilities

Proficiency in MS Office and relevant software systems

Knowledge of health & safety regulations and best practices

Flexibility to work outside regular hours when required

Mo Service Foods | Working with Us

Our values—creativity, resilience, inclusivity, collaboration, work ethic, and humility—are at the heart of everything we do.

We celebrate the diversity of Aotearoa and are committed to creating a workplace where everyone can thrive and be their authentic selves.

Me pehea te tuku tono | How to Apply

If you're a hands-on, results-driven leader with a passion for operational excellence and team development, we'd love to hear from you.

Apply now by submitting your CV and cover letter via our Careers Page.

Please note : Applications will only be accepted through our online portal.

Nga Herenga | Requirements

NZ citizenship, residency, or a valid work visa is required

Successful candidates will undergo reference checks, Ministry of Justice and ACC checks, and pre-employment drug and alcohol screening.

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